topic Re: Custom No Data message for ExB chart Widget not working in ArcGIS Experience Builder Questions

Custom No Data message for ExB chart Widget not working

ElieRizk — Wed, 07 May 2025 08:19:49 GMT

We have been waiting for ESRI to solve this issue for a long time. Still, unfortunately, in EXB developer edition 1.17, ESRI mentioned that this issue has been solved: "You can enter a message to display when no data is selected or the chart is otherwise not displaying data." We tried to fill it out as requested, but unfortunately, this is not working.

Kindly advise, are there any additional steps to take after filling in the custom message?

Re: Custom No Data message for ExB chart Widget not working

RoshdKhatib — Wed, 07 May 2025 12:15:09 GMT

It seems like this might be a bug, as I’m experiencing the same issue even after following the instructions in EXB Developer Edition 1.17. Despite the note from Esri stating that it's been resolved, the message for when no data is selected or available still doesn’t display as expected.

Re: Custom No Data message for ExB chart Widget not working

Wei_Ying — Thu, 08 May 2025 23:57:33 GMT

Hi thanks for your feedback!
The no data message can be customized and it displays in a warning bar.
What way of displaying are you expecting? And in which case it does not work? Can you provide more details?

Re: Custom No Data message for ExB chart Widget not working

ElieRizk — Fri, 09 May 2025 06:22:21 GMT

@Wei_Ying thank you for your support.

I am expecting the no data message to change to the following message when no data is available.

Unless you are indicating another place that will be affected by this message, "The no data message can be customized, and it displays in a warning bar". Can you elaborate or share a sample where it should be displayed?

Re: Custom No Data message for ExB chart Widget not working

Wei_Ying — Wed, 14 May 2025 06:00:38 GMT

Yes this feature is available in latest ArcGIS Online. Are you working on AGOL or Enterprise?

Re: Custom No Data message for ExB chart Widget not working

ElieRizk — Wed, 14 May 2025 19:52:08 GMT

I am using the exb developer edition. I tried this option unfortunately the message didn't appear in the chart. The default message is still appearing there as shown in the provided screenshot.

I am afraid if there's a bug in this tool and it is not distinguished.

Re: Custom No Data message for ExB chart Widget not working

Wei_Ying — Thu, 15 May 2025 17:38:09 GMT

In which case are you expecting the custom message, like no data created when chart using other output or no data selected for selected view.

Re: Custom No Data message for ExB chart Widget not working

ElieRizk — Tue, 20 May 2025 09:36:54 GMT

@Wei_Ying I appreciate your support.

I'm looking to display a custom message in charts when no data is available due to a filter. I have multiple charts that rely on filtered data, and in some cases, the filter results in no data to visualize. In such scenarios, I'd like to show a meaningful message (instead of the default in the blank white background) to inform users appropriately.

If you or anyone has implemented this or has a screenshot/example showing how and where the custom "No Data" message is displayed, it would be greatly appreciated.

Re: Custom No Data message for ExB chart Widget not working

Wei_Ying — Tue, 27 May 2025 06:40:21 GMT

Hi @ElieRizk ,
Thanks for your explanation. This is a bug and we will fix it soon.

Re: Custom No Data message for ExB chart Widget not working

ElieRizk — Fri, 30 May 2025 05:53:24 GMT

@Wei_Ying, in case the bug has been reported and registered. Kindly share the bug ID with us so we can check once it is solved. Thank you.

Re: Custom No Data message for ExB chart Widget not working

Wei_Ying — Fri, 04 Jul 2025 03:46:50 GMT

Hi @ElieRizk this issue has been fixed on AGOL June release.

Re: Custom No Data message for ExB chart Widget not working

RSchaffner — Fri, 17 Oct 2025 17:56:30 GMT

The customized "no data" message is not working in my project. In the screenshot below, there is no data in the filter for the E. coli chart, but the customized "No Data Available" message does not appear anywhere. Any suggestions?

Re: Custom No Data message for ExB chart Widget not working

ElieRizk — Wed, 05 Nov 2025 13:58:45 GMT

Thank you. I checked it, and it partially solves the issue.
The message placement is not visually prominent for users; consider repositioning or highlighting it to improve visibility. It would be more effective if displayed near or directly above the grey bar charts to draw attention to the context of the missing data

Re: Custom No Data message for ExB chart Widget not working

ElieRizk — Mon, 10 Nov 2025 09:53:05 GMT

@RSchaffner As mentioned by @Wei_Ying , the update was implemented in the AGOL EXB June release (it is shown as per my screenshot), not in the Developer Edition. Unless I missed something, this means the availability depends on which version you are currently using.

Re: Custom No Data message for ExB chart Widget not working

Wei_Ying — Tue, 18 Nov 2025 18:18:19 GMT

Same fix is also available since Dev edition 1.18

Re: Custom No Data message for ExB chart Widget not working

Danfranco — Tue, 06 Jan 2026 16:38:22 GMT

Can you inform when this will be available within the Experience Builder on ArcGIS Enterprise?

I am using Enterprise 11.5 and I see the 'Customize no data message' but it does nothing.

Can you inform when this bug will be fixed, and will it be fixed via a patch or at v12.0?

Re: Custom No Data message for ExB chart Widget not working

Wei_Ying — Wed, 04 Mar 2026 05:52:33 GMT

Hi @Danfranco for Enterprise that's 12.0.