topic Re: Experience Builder web scene becomes unresponsive to mouse movements/buttons in ArcGIS Experience Builder Questions

Experience Builder web scene becomes unresponsive to mouse movements/buttons

ryannmec — Fri, 12 Jul 2024 19:05:46 GMT

I have been experiencing a strange issue with my web scene in experience builder appearing to "freeze" after a while. And its not that it's actually frozen, I can still interact with other map tools such as zoom in and out, home, layers, etc. (which all function as normal). It happens that the map does not respond to my mouse movements, and I am not able to use the mouse to pan/zoom around the scene until I refresh the page. This happens even after clearing my browser cache (chrome). I will mention that the scene does not contain a ton of data, but does contain meshes, lidar, and 3D and 2D layers. In am on Enterprise 11.3.

Re: Experience Builder web scene becomes unresponsive to mouse movements/buttons

Ke_Xu — Mon, 15 Jul 2024 02:38:16 GMT

Hi ryannmec, Thank you for your question.

I tried creating a Web Scene, but was not able to reproduce the problem. Try the Web Scene I provided to see if you can reproduce the problem. If not, could you provide a screenshot or recording of the console in freeze state, Thank you.

Web Scene: https://www.arcgis.com/home/item.html?id=1d8ddfea0d0a4d14ba4983b16d346cc5

Re: Experience Builder web scene becomes unresponsive to mouse movements/buttons

ryannmec — Mon, 15 Jul 2024 18:56:12 GMT

I did not encounter the same issue when viewing a web scene via the scene viewer, however the issue persists only when viewed via Experience Builder. I have noticed a console error spits when this freezing occurs.

Re: Experience Builder web scene becomes unresponsive to mouse movements/buttons

Ke_Xu — Wed, 14 May 2025 09:04:29 GMT

Hi @ryannmec,

Could this problem be reproduced now, and if so, can you provide the APP again, thank you!

Thanks,