topic Print widget fails when layers are active in ArcGIS Experience Builder Questions

Print widget fails when layers are active

MichaelBell — Fri, 14 Feb 2025 05:28:12 GMT

I'm trying to set up a print widget in Experience Builder, on my ArcGIS Enterprise. It works fine... when all my layers are off. It'll print out the basemap no problem, but when I add my hosted feature layers it refuses.

Errors given are minimal, even in logs. Basically comes back with:

Error executing tool. Export Web Map Task : Invalid input. Failed to execute (Export Web Map). Failed to execute (Export Web Map Task).

I imagine this must be down to permissions, but I don't know which. The feature layers in question (hosted on my ArcGIS Enterprise) are available to everyone in my organisation, and shared with relevant groups. The print service is shared similarly. I'm logging in as a user (in Experience Builder) that has access to the same groups. And as I say, it is printing (just not the layers), so it shouldn't be a problem with the print service, but instead the layers in question.

As an aside, when I tried to add the print widget initially, Experience Builder could not find the default one - I had to go into "Add Utility > Items" and locate it in there.

I feel like I'm missing an obvious "gotcha" in regards to sharing, but I can't think what.

Re: Print widget fails when layers are active

ShengdiZhang — Mon, 17 Feb 2025 03:17:50 GMT

Hi @MichaelBell ,

Can you share your app, map, and print service with me? My username is she10946.

If it's not possible to share the data, can you contact our Support team to help reproduce this bug?

Many thanks,

Shengdi

Re: Print widget fails when layers are active

SaraFortnam1 — Tue, 26 Aug 2025 15:26:11 GMT

Hello!

Is there any update on this issue? I am experiencing a similar issue when trying to use the print widget in a web map & ExB. The only data that will error out are polygon layers. Points and Lines are fine, and all layers have the SELECT privilege in SDE.

Thanks!

Sara

Re: Print widget fails when layers are active

DianaKalil — Mon, 22 Dec 2025 22:04:39 GMT

Hello @MichaelBell Are those layers part of a group layer?

Is any of those repeated or views used in the same map?

What's the behavior in Map viewer when printing?

Do you have a map that you can share to check this?

Thanks