topic Re: Print widget does not create PDFs in ArcGIS Experience Builder Questions

Print widget does not create PDFs

SanchezNuñez — Fri, 17 Jan 2025 20:53:25 GMT

Good afternoon,

For some web maps the print widget does not export ethe map to a PDF format.

How can I find a solution to this.

Re: Print widget does not create PDFs

MichaelVolz — Fri, 17 Jan 2025 21:19:13 GMT

Are you using the default ESRI print service or a custom print service?

Re: Print widget does not create PDFs

JoseSanchez — Tue, 21 Jan 2025 12:10:02 GMT

Good morning @MichaelVolz

How can I check if I am using the default ESRI print service?

Re: Print widget does not create PDFs

Debert — Wed, 22 Jan 2025 21:47:08 GMT

ArcGIS Pro > Share tab > Export Map > you have both Flattened and Vector PDFs to choose from.
You could also create a layout and print from there as well.

Re: Print widget does not create PDFs

JoseSanchez — Thu, 23 Jan 2025 12:17:22 GMT

Good morning @MichaelVolz

We are using the default ESRI print service.

Re: Print widget does not create PDFs

JoseSanchez — Thu, 23 Jan 2025 12:18:41 GMT

Good morning @Debert

This print button is for end users who are printing form a web viewer. Most of them do not have ArcGIS Pro installed locally.

Re: Print widget does not create PDFs

LarsElmkær_Chwastek — Mon, 03 Mar 2025 13:42:19 GMT

We have the same issue. We have a custom print service that creates the print layout fine from the Portal (11.3), but sometimes it comes out as a .pdf file and other times it comes out just as a "file" with no .pdf extension.

It can do this in the same map and there is no connection with either layer type, print template that we can see. It appears random whether it works or not.

Anyone seen this before?

Re: Print widget does not create PDFs

MichaelVolz — Mon, 03 Mar 2025 13:56:07 GMT

Has this issue only started happening at enterprise 11.3?

How often does the issue occurs (e.g. 1 out of every 10 print attempts, less, more)?

Are there any error messages in ArcGIS Server Manager when this occurs?