topic Re: Print function not working in experience builder in ArcGIS Experience Builder Questions

Print function not working in experience builder

GeorgeJonesRIGOV — Fri, 20 Dec 2024 14:46:32 GMT

Hi all, our print function seems to be down today with experience builder. I tried clearing my cache, opening the application in a new browser, etc. None of those actions worked. Is there some hidden workaround i could do?

thanks GJ

Re: Print function not working in experience builder

RickeyFight — Fri, 20 Dec 2024 14:56:02 GMT

@GeorgeJonesRIGOVIs your experience builder on AGOL or enterprise?

Re: Print function not working in experience builder

GeorgeJonesRIGOV — Fri, 20 Dec 2024 15:01:15 GMT

Enterprise. We recently got an upgrade and was wondering if that was the case.

Re: Print function not working in experience builder

RickeyFight — Fri, 20 Dec 2024 15:10:15 GMT

@GeorgeJonesRIGOV
The print service could be turned off or not configured for your new portal. I would assume your upgrade is the issue.

Re: Print function not working in experience builder

David_McRitchie — Fri, 20 Dec 2024 17:22:47 GMT

Hey George,

If you recently upgraded and own the print service then I believe this will need to be republished with a specific version of ArcGIS Pro. I would consult the following documentation for deciding which version of ArcGIS Pro you will need. There were a lot of changes in the move to 3.0 so hopefully this fixes it.

David

Re: Print function not working in experience builder

GeorgeJonesRIGOV — Fri, 20 Dec 2024 17:28:51 GMT

Its weird. All my other widgets are working. Its just the print one.

Re: Print function not working in experience builder

RickeyFight — Fri, 20 Dec 2024 17:54:03 GMT

@GeorgeJonesRIGOVThe print widget uses a print service to work where the others dont. I think that either its not turned on or your org has a custom print service on that widget.

Re: Print function not working in experience builder

MikeVolz — Fri, 20 Dec 2024 17:56:18 GMT

Have you attempted to create a new print service in your upgraded environment as a test?

Re: Print function not working in experience builder

GeorgeJonesRIGOV — Fri, 20 Dec 2024 18:08:16 GMT

Yes still the same thing

Re: Print function not working in experience builder

MikeVolz — Fri, 20 Dec 2024 18:17:21 GMT

Are there any error mssages being thrown in ArcGIS Server Manager for that print service that might provide more information?

Have you reviewed developer tools in web browser when using the print service to also gather information on what is the problem?

Re: Print function not working in experience builder

GeorgeJonesRIGOV — Fri, 20 Dec 2024 20:14:12 GMT

no. it actually works at smaller scales (1:60,000) but doesn't when zoomed in real close (1:1065) which is what I am after for utility lines.

Re: Print function not working in experience builder

GeorgeJonesRIGOV — Tue, 31 Dec 2024 13:50:31 GMT

I got it to work. Just add to take off the old layers and re-add them. It worked when i did that. Thanks for the help everyone!