topic Re: Map widget not scrolling in ArcGIS Experience Builder Questions

Map widget not scrolling

Jim_Riedmann — Mon, 02 Dec 2024 23:43:58 GMT

I'm trying to make a simple map application that includes the map widget. I have "Enable scroll zooming" turned on. The map in the widget doesn't respond to the mouse at all. It doesn't zoom in or out with the mouse wheel, it doesn't pan in any direction. I've tested it several times. The zoom buttons work (the + and - symbols), but that's all. Am I missing something? Shouldn't the map inside the widget pan and zoom with the mouse?

Re: Map widget not scrolling

Ke_Xu — Tue, 03 Dec 2024 02:02:26 GMT

Hi @Jim_Riedmann,

This is a bug and I will keep you update.

Thanks,

Re: Map widget not scrolling

AutumnMason — Mon, 07 Apr 2025 16:01:43 GMT

Same issue here and it is very frustrating. Enable zoom scrolling is checked on in Map Options, as well as enable pop-up, both of which are not working. Seems like a basic function of map navigation and display. Is there an update on this please?

Re: Map widget not scrolling

samc-gis — Wed, 23 Apr 2025 22:22:35 GMT

Also looking for an update on the fix for this very basic functionality as we have various web applications set up for clients using Experience Builder on our AGOL. Would also appreciate an explanation as to why an update was tested and pushed to AGOL that somehow broke this very basic functionality?

We are actively using up credits for fees to store the data used in these applications, and yet we can't use the applications in the way that they were advertised.

Also, why hasn't an update on the bug been provided after 5 months?

Re: Map widget not scrolling

Ke_Xu — Wed, 14 May 2025 06:24:59 GMT

Hi All,

I apologize for the inconvenience. We are doing research on it.

This problem seems easy to fix, but it actually has a certain degree of difficulty. It may involve reconstruction, and we will need some time. We will fix it as soon as possible.

Please track the BUG-000175526 Map widget configured as a child component to another Map widget disables panning & zooming.

Please try this workaround first.

1. Add a Widget Controller widget.

2. Add the Map widget in it.

3. In Widget Controller setting panel -> Open widgets on loading, select the map widget.

4. Turn on Preview and see.

Please feel free to contact me.

Thanks,

Re: Map widget not scrolling

Erik_MontgomeryPlanning — Mon, 23 Jun 2025 18:32:21 GMT

This work around does not work for me, as it does not suit my layout. My map was working fine and then today it started to act up and not respond to my mouse. Has there been any update on this bug? Is it intermittent or will my map not work again?

Re: Map widget not scrolling

TamikoStone1 — Wed, 23 Jul 2025 22:06:43 GMT

I added a sidebar and that's when the scrolling stopped working/became buggy. I removed the sidebar and it seems to be working now. I already had one sidebar but adding the second one seemed to be the issue.

Re: Map widget not scrolling

MarkYoung2721 — Wed, 20 Aug 2025 13:35:24 GMT

Yes - exact same for me. Remove the sidebar and the mouse scroll works fine.

Re: Map widget not scrolling

Jim_Riedmann — Thu, 21 Aug 2025 16:14:19 GMT

I tried the work-around, all I got was a map widget symbol inside the widget controller.

Re: Map widget not scrolling

Jim_Riedmann — Thu, 21 Aug 2025 17:27:10 GMT

Never mind, I need to revise this. I tried it again, published it, and the map works as it should. When I'm composing in Experience Builder the map inside the controller just shows the icon, but after I publish it and launch it the map appears and works perfectly. When I try it in Live View it still just shows as an icon.

Re: Map widget not scrolling

JeffWard1 — Fri, 03 Apr 2026 14:14:21 GMT

Same here, removing my second Sidebar allowed for normal map interaction.