topic Re: Experience Builder measuring tool performance in ArcGIS Experience Builder Questions

Experience Builder measuring tool performance

Maryse — Fri, 16 Aug 2024 11:46:28 GMT

Some users have reported issues with the Experience Builder measuring tool since the recent update - both the default measuring tool, accessible from the map settings and the measuring tool widget.

It's quite slow to use, freeze often and randomly crash the whole Experience Builder (it was working fine before that).

Is it a known issue ?

Re: Experience Builder measuring tool performance

Ke_Xu — Mon, 19 Aug 2024 01:57:01 GMT

Hi Maryse,

Does the app crash on AGOL or Portal? Could you help provide a sample app for us to troubleshoot?

Thanks,

Re: Experience Builder measuring tool performance

ShaneONeill_144 — Tue, 20 Aug 2024 11:59:53 GMT

Hi Maryse, I've not been able to recreate the same behaviour - is this in ArcGIS Online or ArcGIS Enterprise? Is this happening for all users? Are any other widgets causing issues?

Re: Experience Builder measuring tool performance

Wei_Ying — Thu, 29 Aug 2024 23:57:59 GMT

Hi @Maryse ,

Unfortunately we cannot reproduce the issue as you described.The measurement performance looks good to us.And we haven't heard about such cases from other users. Are you measuring with specific basemap or data? It would help us investigate if you can share a repro app to us. Thank you!

Re: Experience Builder measuring tool performance

Maryse — Fri, 30 Aug 2024 15:29:51 GMT

Hello, The Experience Builder crashes in ArcGIS Online. The data are in British National Grid and I am using the ESRI Basemaps (the GB one and World Imagery).

I tried to replicate the issue, and it might be related to the volume of data on those specific WebApps ?

The measuring tool runs fine on WebApps with just a couple of layers, but it seems to struggle on WebApps with a larger volume of data (e.g. general project information, water, noise, geology, etc.)

A couple of additional notes:

1-It was working fine on those WebApps before. We've started experiencing issues the past 3-4 weeks.

2-The volume of data hasn't increased drastically.

3-The measuring tool is slow to use, with just 2-3 simple layers from the WebApp being turned on.

(Do I need to open an IT ticket to share a sample app ?)

Thank you!

Re: Experience Builder measuring tool performance

emwing — Fri, 06 Sep 2024 00:09:09 GMT

We are encountering the same issue with the measure tool in Experience Builder on AGOL triggering a crash…but not for all users. For some users clearing the browser crash fixes the problem. I’m trying to find the commonality with the users having issues.

Re: Experience Builder measuring tool performance

Wei_Ying — Tue, 17 Sep 2024 04:35:23 GMT

Yes, it would help us to investigate if there is a support ticket with sample app.
Appreciated.

Re: Experience Builder measuring tool performance

emwing — Fri, 13 Sep 2024 02:37:13 GMT

We have seen a consistent pattern that the measure tool is very memory intensive and pushing some browsers beyond their capacity to cope…particularly is there is complex web map. We’ve had some success thinning down the web map complexity, and having users limit how many browser tabs and desktop applications running. Especially if they are running 16GB of RAM or less.

Re: Experience Builder measuring tool performance

Wei_Ying — Tue, 17 Sep 2024 04:36:26 GMT

@emwing thanks for your feedback. Would you be able to share your app for us to investigate?
Or submitting a ticket through Esri Support may help us get the repro case. Thank you!

Re: Experience Builder measuring tool performance

emwing — Thu, 19 Sep 2024 20:36:29 GMT

I have a prototype available for the moment here: https://experience.arcgis.com/experience/b1d61276fee846cea8f980a0c41cea28 This application is still in development; there may be a few dead layers. This application has few enough hosted feature layers that it doesn't cause a browser crash when the measure tool is used for most users. For our other more complex maps with 80-100 layers, we found changing to an imagery service was less RAM intensive for our users. We are well aware that 100 layers for one map is not best practice and to expect performance issues. It's been a trade off: either configure a few high resources applications or force some user groups to juggle between multiple applications. Our users were more receptive to a few applications with slightly worse performance.

Re: Experience Builder measuring tool performance

Wei_Ying — Tue, 01 Oct 2024 03:10:57 GMT

Just want to confirm are you seeing the performance issue in the Measurement widget loading or when during measuring?

Re: Experience Builder measuring tool performance

Wei_Ying — Tue, 01 Oct 2024 03:13:56 GMT

Hi @emwing ,

Really appreciate for sharing the application. But as I tried, it looks good no obvious performance issue is found. Do you mind sharing a screenshot video or GIF demonstrating what you are seeing? Appreciated!

Re: Experience Builder measuring tool performance

Maryse — Tue, 01 Oct 2024 08:03:23 GMT

@Wei_Ying The performance issue is when measuring distance and area.

I haven't had time to re-create a WebApp for public sharing, but the issue seems to resolve, when drastically reducing the number of layers available (as mentioned by @emwing).

Re: Experience Builder measuring tool performance

Wei_Ying — Tue, 01 Oct 2024 23:00:50 GMT

@Maryse Thanks for the update! I have tried the same scenario again by adding many layers but I didn't see significant performance issue.
Would you do me a favor to try two things:
1. For the previous map with which you seeing measuring performance issue in ExB, could you try open it in Map viewer and use the Measurement tools there see is same performance problem occurs?

2. While you are seeing the issue, you you try measuring while holding "CTRL" key? With that how the performance looks (Because snapping is enabled by default for measuring, holding the CRTL key can temporarily disable it. We are guessing the snapping with many layers may have problem.)

Thanks,
Wei

Re: Experience Builder measuring tool performance

ericsamson_tract — Wed, 02 Oct 2024 20:15:09 GMT

I am experiencing this as well. As soon as any of the users use the measurement tool, the app slows down exceptionally. Users have to refresh after using to be able to use the app. One user had the app crash completely.

Re: Experience Builder measuring tool performance

ericsamson_tract — Wed, 02 Oct 2024 20:23:17 GMT

@Wei_Ying My map has about 50 layers on it, so it's pretty memory intensive. I can't share my app easily, but happy to hop on a call to show you what we are seeing.

Re: Experience Builder measuring tool performance

JakeEdington — Thu, 10 Oct 2024 19:33:44 GMT

This has been a significant issue for me as well. My webmap essentially becomes unusable after using the measuring tool. The only way to solve this has been to refresh the page.

Re: Experience Builder measuring tool performance

Maryse — Mon, 21 Oct 2024 13:26:37 GMT

@Wei_Ying Thank you, please see my answers below:

1. The performance issue is the same in Map Viewer

2. Holding CTRL helps with "plotting" points to measures a distance or an area, but the overall issue is the same : the widget is slow and potentially crash from the moment it's open

(e.g. Just now, I measured a distance holding CTRL, then tried to measure an area, which crashed the whole ExB)

Thanks

Re: Experience Builder measuring tool performance

ericsamson_tract — Fri, 15 Nov 2024 22:16:40 GMT

@Wei_Ying I just tested the measure tool on @emwing 's application and experienced the same slow down that we are seeing. If you want to see what we are talking about:

1. Open:

Boise Property Viewer

2. IMPORTANT: To get a sense of the speed that the app usually behaves, pan and zoom around the map for a little before making a measurement.

3. Create a line measurement

4. Before clearing the line measurement, create an area measurement (the slow down for me happens either way, but having two measurements drawn does seem to make it more pronounced)

5. Now try panning and zooming around the map, you will notice that the app has substantially slowed down. Compared to how panning was before using the measure tool, it makes the app unusable. Our users have reported the app crashing completely.

The problem does not resolve if you clear the measurement graphics. Holding control does not avoid the slow down. It only resolves if you refresh the web page.

Re: Experience Builder measuring tool performance

ericsamson_tract — Fri, 15 Nov 2024 22:20:06 GMT

Also, this problem gets even worse the more measurements you make. It seems to be linear, the more measurements you make, the slower the panning becomes, until you basically can barely move the map around