topic Re: Text Boxes Cannot Be Edited in ArcGIS Experience Builder Questions

Text Boxes Cannot Be Edited

SaadShahzad — Tue, 29 Oct 2024 16:36:48 GMT

Hi,

I've created an Experience Builder app and it was going great the last few weeks, and then today I am unable to do a basic change in the contents of a text box. No matter what I do, the text ends up reverting to what I originally inputted.

Is this a bug in the system or something, because I've tried everything. Any help would be greatly appreciated.

Re: Text Boxes Cannot Be Edited

JeffreyThompson2 — Tue, 29 Oct 2024 17:14:31 GMT

Once you finish making your edits, you will need to click outside the Text box for Experience Builder to recognize and accept the change.

Re: Text Boxes Cannot Be Edited

SaadShahzad — Wed, 30 Oct 2024 16:34:55 GMT

Hi Jeffrey,

I am doing that, and as obvious as it may seem, it simply doesn't retain the updated text and reverts back to the original contents in the box. It's weird because I used the text box widget without any issues before.

Re: Text Boxes Cannot Be Edited

JeffreyThompson2 — Wed, 30 Oct 2024 16:57:47 GMT

Can you make any changes or is the problem limited to the Text Widget?

Re: Text Boxes Cannot Be Edited

EmmaMontague_IAFC — Thu, 21 Nov 2024 15:41:23 GMT

@SaadShahzad, @JeffreyThompson2 I'm having the same problem. I encountered this a couple of weeks ago. I tried starting with a new text box. This GIF is the result. The text reverts back to the default: "Double click to edit text."

Re: Text Boxes Cannot Be Edited

JeffreyThompson2 — Thu, 21 Nov 2024 16:01:37 GMT

When you are done typing have you tried clicking right here? I know it's silly, but I think it will make a difference.

Re: Text Boxes Cannot Be Edited

EmmaMontague_IAFC — Thu, 21 Nov 2024 18:25:43 GMT

Clicking where you specified did not save the edit either. It seems to only occur when it's a text box within a Card. For other text boxes throughout the Experience, I am able to edit and save those texts.

Thank you for sending some ideas for troubleshooting @JeffreyThompson2!

Re: Text Boxes Cannot Be Edited

JeffreyThompson2 — Thu, 21 Nov 2024 19:00:19 GMT

Yeah, I think I've seen what you are talking about before. I think I had to click outside the Text Widget but inside the Card Widget. That was what I was trying to get you to do.

A more simple option might be dragging your Text Widget outside the Card, fixing the text and then dragging it back in.

Re: Text Boxes Cannot Be Edited

lizannewilmot — Thu, 05 Dec 2024 00:28:53 GMT

same proble here. Text boxes cannot be edited in a card.
My card is located in a widget controller and this is how I have to edit the text box.

To edit-

1. Drag the text box out of the card.

2. Edit the text outside the card.

3. Move the text to the widget controller, then move it into the card, and resize the card in the text box.

once in the card, the box can no longer be edited. if edits need to be made, the text box will need to be removed from the card and the steps done all over again.

not the best work around, but it works. hope this helps someone in a similar situation.

Re: Text Boxes Cannot Be Edited

SaadShahzad — Fri, 13 Dec 2024 18:41:04 GMT

Yep, looks like this is a bug. Hopefully it's resolved soon as it is really annoying that it happens in some cards, but not in others.

Re: Text Boxes Cannot Be Edited

GB_Maps — Thu, 13 Mar 2025 18:14:57 GMT

Weird issue. This work around was successful for me. Thanks!

Re: Text Boxes Cannot Be Edited

IrelandHackman — Thu, 12 Mar 2026 17:13:54 GMT

I had this issue happen to me when I was editing some text in the mobile view of my Experience Builder that was in the middle of a scrolling window. I dragged it to a different section (which was thankfully non-scrolling), fixed the text, dragged it back to the original location and re-aligned it.

Thanks for the fix!