topic Printing fails using Living Atlas image services on WAB and ExB in ArcGIS Experience Builder Questions

Printing fails using Living Atlas image services on WAB and ExB

GeomaticsPublisher — Thu, 10 Oct 2024 10:55:08 GMT

Hello all,

We have a web app that uses the "Sentinel-2 Level-2A" and "Terrain" layers drawn in from ESRI's Living Atlas.

The app also has a bunch of other layers in the map.

The print function works fine on all of the other layers (including ESRIS's "World Imagery" layer), but as soon as you add in the Sentinel 2 or the terrain layers, the print function fails.

This failure applies to both WAB and ExB. It appears to be an Image Service issue as it also happens with our own hosted image services (not just Living Atlas).

Does anyone know why this is happening and if there is a work around?

Many thanks
Crispin

Re: Printing fails using Living Atlas image services on WAB and ExB

ShengdiZhang — Mon, 11 Nov 2024 05:41:28 GMT

Hi @GeomaticsPublisher ,

Sorry for the late reply.

I cannot reproduce this bug, can you share a sample map to reproduce it?

Thanks,

Shengdi

Re: Printing fails using Living Atlas image services on WAB and ExB

GeomaticsPublisher — Fri, 15 Nov 2024 10:13:01 GMT

Hi Shengdi, thanks very much for getting back to me on this. Here is a sample map.

https://experience.arcgis.com/experience/fd8e7ede2548409f965275da8e8d35f7/page/ALERT/

If you try printing with the Sentinel-2 layers in the "Satellite imagery layers" group for example or the "Terrain no surface objects - shaded relief" layer in the "Topography data (LIDAR) layers" group (both of which are drawing from Living Atlas), the print function fails. I have seen this behaviour in WAB as well.

Many thanks

Crispin

Re: Printing fails using Living Atlas image services on WAB and ExB

ShengdiZhang — Tue, 03 Dec 2024 07:15:29 GMT

Hi Crispin,

Sorry for the late reply. I can reproduce the bug in your sample app. We'll look into it.

Many thanks,

Shengdi

Re: Printing fails using Living Atlas image services on WAB and ExB

GeomaticsPublisher — Tue, 10 Dec 2024 08:08:44 GMT

Brilliant! Thanks Shengdi! 🙂

Re: Printing fails using Living Atlas image services on WAB and ExB

GeomaticsPublisher — Mon, 06 Jan 2025 11:57:08 GMT

Hi Shengdi

Happy New Year!. Do you know if there are any updates to this issue? Many thanks

Crispin

Re: Printing fails using Living Atlas image services on WAB and ExB

ShengdiZhang — Tue, 07 Jan 2025 06:22:18 GMT

Hi @GeomaticsPublisher ,

This bug is planned in the next AGOL release - Feb 2025. However, please note that this schedule is subject to change.

I will keep you updated as soon as this issue is resolved.

Thanks,
Shengdi