topic Re: Custom images for bookmarks no longer available?? in ArcGIS Experience Builder Questions

Custom images for bookmarks no longer available??

CameronAndrew — Wed, 20 Mar 2024 12:49:32 GMT

It seems that the ability to customize Experience Builder bookmarks with uploaded images has vanished. Not sure if this is directly related to the recent AGOL update, but I noticed it for the first time yesterday. My existing bookmark images, which I added some weeks back, are still there, but I have no way to modify them or to create a new bookmark that contains an image. I can only manually set a map extent which then acts as the boomark's thumbnail. Are others finding this? Was this an intentional change? Would love to know if there is something I am missing!

Thanks in advance for any help/insight!

Re: Custom images for bookmarks no longer available??

Wei_Ying — Fri, 22 Mar 2024 01:46:48 GMT

Hi @CameronAndrew ,

Thanks for your feedback. But unfortunately, we cannot reproduce the problem you are seeing. Did you see the "Custom" option for the bookmark image source when you click on a bookmark item?

If you are still seeing this problem, could you share your application to us for further investigation?

Thanks,

Wei

Re: Custom images for bookmarks no longer available??

CameronAndrew — Fri, 22 Mar 2024 12:28:25 GMT

Hello, @Wei_Ying .

I do not see the "Custom" option any longer. When I click a bookmark, it simply enables the text box to edit the name of the bookmark, or I can click the map icon (as I have in the screenshot below), which allows me to set the map extent.

Re: Custom images for bookmarks no longer available??

Wei_Ying — Fri, 29 Mar 2024 04:46:24 GMT

@CameronAndrew can you click in the middle of an bookmark item from the list? You should be able to expand the image setting of a bookmark

Re: Custom images for bookmarks no longer available??

CameronAndrew — Sat, 30 Mar 2024 23:13:29 GMT

Thanks so much @Wei_Ying . That 'works', but it is extremely glitchy and inconsistent in its functionality. Sometimes I can get to it with a single click, other times I have to click what seems like 15 times before it finally stays open.

Re: Custom images for bookmarks no longer available??

Wei_Ying — Fri, 12 Apr 2024 01:09:08 GMT

Thanks a lot for your feedback. We will try to improve the UX.

Re: Custom images for bookmarks no longer available??

GL_GIS — Fri, 23 Aug 2024 08:24:01 GMT

It is still not fixed 😞

It is really hard to find the exact pixel to open the menu.

Re: Custom images for bookmarks no longer available??

NusratFatema1 — Wed, 18 Sep 2024 18:52:26 GMT

I don't see the Custom option either. My app is heavily depended on these bookmark picture. Is there a workaround?

Re: Custom images for bookmarks no longer available??

Wei_Ying — Fri, 04 Oct 2024 17:31:57 GMT

@NusratFatema1 Thanks for reaching out. This custom image option is still available, but has UX bug to trigger it. We are working on fix it and will be available for the coming November release.

Re: Custom images for bookmarks no longer available??

L77 — Thu, 17 Oct 2024 13:18:43 GMT

I just wanted to add to the thread that it isn't showing up for me either, but I clicked CTRL minus on my window and then clicked all over the place inside of the bookmark name box and it finally showed up.

As a side note I think I would rather use text for my bookmarks instead of images but I don't know if that is an option to just remove the image altogether.

Re: Custom images for bookmarks no longer available??

Wei_Ying — Fri, 06 Dec 2024 00:20:47 GMT

@L77 if you not not need image but just text, you can use List bookmark template.

Re: Custom images for bookmarks no longer available??

Wei_Ying — Fri, 06 Dec 2024 00:21:44 GMT

This UX issue has been fixed in November 2024 ArcGIS Online release. Please let us know if any further issue. Thank you all!

Re: Custom images for bookmarks no longer available??

Caitryan — Fri, 05 Jun 2026 10:09:31 GMT

This issue is not solved in Portal for Enterprise 11.3.

Re: Custom images for bookmarks no longer available??

Caitryan — Fri, 05 Jun 2026 10:10:16 GMT

This issue is not solved in Portal for Enterprise 11.3.