topic Re: Authentication issues since new release of Experience Builder October 2020 in ArcGIS Experience Builder Questions

Authentication issues since new release of Experience Builder October 2020

Anonymous User — Tue, 27 Oct 2020 22:24:35 GMT

Hi team,

Since the update to Experience Builder last week, we have a major issue with authentication for our experiences. This is a similar issue to this thread however I think this needs a bit more attention so wanted to highlight in it's own post.

Previous to the update, every morning I would open my Experience and would be prompted to login, regardless of what browser I was using, clearing my cache, or using a private window. This is expected behavior for AGOL Apps like story maps, dashboards, etc. and everything was working fine. I wasn't prompted to login for the rest of the day unless I logged out.

Since the update, I can now open my Experience first thing in the morning and I won't be prompted to log in. I can see all the data, maps, and widgets in the experience fine, however my embedded AGOL content inside the Experience will not load. It's almost as if the authentication token is still valid for Experience Builder, but for all other AGOL apps has expired, meaning that I can't interact with other AGOL content. I have tested this across multiple Experiences and they behave the same.

Experience Builder doesn't have a navigation bar/header with a "sign in" or "sign out" button, so this makes it even more confusing because I can see the Experience fine (which to me means I'm "logged in") but when I open new tabs for other AGOL Content it does NOT say that I am signed in.

I realize that I can clear my cache or use a private window to get it to work, but that is not a good long term solution. We need this fixed for security reasons and for a better user experience.

We are also getting a strange error with the title of the Experience changing to "undefined" - not sure if this is related or if this is a different bug.

Is this being looked at with high priority? Is there some sort of authentication setting that I need to change within my organization? Any help is greatly appreciated.

Re: Authentication issues since new release of Experience Builder October 2020

TonghuiMing — Wed, 28 Oct 2020 02:59:56 GMT

Hi Karen,

We are looking into it and trying to locate the problem with a solution soon. Thanks for bringing it up.

Best,

Tonghui

Re: Authentication issues since new release of Experience Builder October 2020

SuYing_Phee — Thu, 05 Nov 2020 21:54:08 GMT

Hi Tonghui,

Are there any updates on this error?

Thanks,

Su Ying

Re: Authentication issues since new release of Experience Builder October 2020

TonghuiMing — Fri, 06 Nov 2020 02:29:55 GMT

Hi Su Ying,

It is related to the server request mechanism of Survey123. Cc my colleague Zhifang Wang‌ - he will have a better idea of the details.

Thanks,

Tonghui

Re: Authentication issues since new release of Experience Builder October 2020

SuYing_Phee — Fri, 13 Nov 2020 02:49:50 GMT

Hi Tonghui,

We do not believe it is a Survey123 error as we have been getting similar issues with other Experience Builders (that do not have Survey123 embedded). Users are not being prompted to login to AGOL if Experience Builder is the first thing they open in the morning but they are for other AGOL content. As Karen said above, we need this fixed for security reasons and for a better user experience.

Thanks,

Su Ying

Re: Authentication issues since new release of Experience Builder October 2020

GraemeHill — Tue, 15 Dec 2020 11:01:47 GMT

Still no update? Our users are very frustrated with this issue, I have to get them to visit arcgis.com and sign in before using any experience builder sites, sending them to experience.arcgis.com is not user friendly as the site thumbnails are for editing the site not using the site, so they are presented with messages that they cannot edit the site as they dont have those permissions. I am not sure why experience builder cannot just display the login screen like every other arcgis online app, why is this credential caching even happening in the first place.

Re: Authentication issues since new release of Experience Builder October 2020

SuYing_Phee — Wed, 16 Dec 2020 03:13:24 GMT

Still no update. We are still getting emails about users experiencing this error and having them do workarounds like clearing their cache/use a private window before using the experience builder site.

Re: Authentication issues since new release of Experience Builder October 2020

SuYing_Phee — Thu, 11 Feb 2021 01:21:10 GMT

Hi @TonghuiMing ,

We are still experiencing this issue. Do you have any updates or recommendation for fixes?

Thanks!

Re: Authentication issues since new release of Experience Builder October 2020

Junshan_Liu — Tue, 16 Mar 2021 13:37:14 GMT

Hi, when you see the issue, can you follow these steps to provide some information to help us identify the reason:

* Open "more tools -> developer tools"

* Click "application" tab

* Click "cookies", select the "experience.arcgis.com", then take a screenshot of the cookies

* Click "local storage", select the "experience.arcgis.com", then take a screenshot

For the "undefined" title issue, it'll be fixed in the coming release.

Re: Authentication issues since new release of Experience Builder October 2020

Junshan_Liu — Thu, 18 Mar 2021 00:38:33 GMT

@SuYing_Phee The bug is confirmed, we'll fix it in the coming release.

Re: Authentication issues since new release of Experience Builder October 2020

NirSingh — Thu, 06 May 2021 10:00:22 GMT

Can you share the way you are using the security in experience builder
thanks

Re: Authentication issues since new release of Experience Builder October 2020

SuYing_Phee — Thu, 06 May 2021 20:44:47 GMT

Hi @NirSingh

We're no longer experiencing this issue since the latest release of Experience Builder.

Re: Authentication issues since new release of Experience Builder October 2020

NirSingh — Fri, 07 May 2021 03:59:22 GMT

Hi @SuYing_Phee

Do you know the fix for it in EXB 1.1?

Thank You

Re: Authentication issues since new release of Experience Builder October 2020

TonghuiMing — Thu, 01 Jul 2021 06:37:00 GMT

@SuYing_Phee - this should be fixed with the latest AGOL June update. Could you please double-check and see if it is resolved on your side?

Best,

Tonghui