topic Re: Print widget error - fails to print in ArcGIS Experience Builder Questions

Print widget error - fails to print

MollyMoore — Thu, 13 Jun 2024 20:02:07 GMT

I am using ExB with Enterprise 11.1. I set up the print widget, but printing fails every time. In the print result box, I get a red X that just says "Error" if I hover over. Can anyone point me in the right direction to figuring out what's going on? I tried turning off all the layers, specific layers, different options for the layouts, etc.

Edit: Some updates after additional testing... I tried using the same data and adding the print widget in WAB and got an error that roughly said: convert WebMapToArcgisProject() takes 1 to 4 positional arguments but 5 were given. I tried the print widget in AGOL ExB and it appeared to work okay. Seems like this may be an issue with Enterprise. Anyone have any other suggestions for how to resolve this?

Re: Print widget error - fails to print

MichaelVolz — Wed, 12 Jun 2024 15:55:57 GMT

Did you have the print widget working previously in Webapp Builder?

Re: Print widget error - fails to print

MollyMoore — Wed, 12 Jun 2024 15:58:27 GMT

I did not. This is a new application.

Re: Print widget error - fails to print

MichaelVolz — Wed, 12 Jun 2024 16:00:20 GMT

Are you trying to use ESRI's print service or a custom print service?

Re: Print widget error - fails to print

MollyMoore — Wed, 12 Jun 2024 16:07:05 GMT

I am using ESRI's print service - their out of the box print widget in ExB.

Re: Print widget error - fails to print

Dan_Brumm — Wed, 12 Jun 2024 16:08:03 GMT

When I run into print issues like that. My usual suspects are as follows:

1. A basemap or service it doesn't like. Swap basemap and layers

2. Clear out the print jobs folder in Server. Sometimes clearing it out fixes my issues.

3. Try swapping out print services

4. Check Dev Tools for any specific error messages that point at proxy issues.

Re: Print widget error - fails to print

SteveCole — Wed, 12 Jun 2024 16:47:14 GMT

I don't know if this is your issue but it's something to look at and eliminate as an option..

Open up the Web Developer tools in your browser and switch it to the Network activity tab. Attempt to print and then examine what the response for the request is. That could help you narrow down if it's a specific layer in your map that's creating the issue. This was a problem for me in a Portal EB app I had (thread about it is here) and eventually we discovered that the group managed service account was not enabled in the Manage->Privileges within SDE for some layers. Once we corrected this, EB print would work as expected.

Steve

Re: Print widget error - fails to print

MollyMoore — Thu, 13 Jun 2024 20:02:22 GMT

Some updates after additional testing... I tried using the same data and adding the print widget in WAB and got an error that roughly said: convert WebMapToArcgisProject() takes 1 to 4 positional arguments but 5 were given. I tried the print widget in AGOL ExB and it appeared to work okay. Seems like this may be an issue with Enterprise. Anyone have any other suggestions for how to resolve this?

Re: Print widget error - fails to print

KeithJ — Wed, 27 Nov 2024 16:14:27 GMT

Hi Molly - were you ever able to resolve this? We're having the same issue at my org. Quite frustrating and I'm wondering if this a bug we need to submit?

Re: Print widget error - fails to print

RonaldVanderpool — Thu, 09 Jan 2025 16:58:29 GMT

Greetings Community!

This is happening to us on all of our ExB apps and all of our Map Viewers also. I submitted a case to Esri. Here is the current status as of 1/9/25, 10 AM Mountain.;
"As discussed, we have noticed the issue, and our developers' team is working on getting it resolved. We will surely keep you updated on the progress of the issue through emails. "

Hopefully we can receive resolution soon. Stay safe everyone!!

Re: Print widget error - fails to print

JosephJordan — Wed, 12 Feb 2025 15:33:20 GMT

Would love to see a fix for this....

Re: Print widget error - fails to print

JimCarmichael1 — Tue, 25 Feb 2025 17:12:50 GMT

Any fix with this? We are on Enterprise 11.3 and using the AGOL ExB but still getting red X error when trying to use the print widget.

Re: Print widget error - fails to print

RyanKammerer — Wed, 26 Feb 2025 15:55:20 GMT

I am experiencing this as well. The print widget no longer produces a PDF map in an app I created several years ago using WAB. I have rebuilt the app using ExB but I am still getting an error. Has there been any progress to fix this issue? I am using ArcGIS's default print service URL. Thanks

Re: Print widget error - fails to print

MT_JenAmes — Wed, 19 Mar 2025 15:36:53 GMT

Two of my users are experiencing this issue, and we also use the default print service. However, we don't have Enterprise, so is our issue unrelated, or is this all the same issue?

Re: Print widget error - fails to print

LakshmiRajeevKumar — Wed, 02 Apr 2025 09:55:56 GMT

Please Fix this issue soon. Has anybody tried creating a custom printing utility for the print widget? Is it worth trying out?

Re: Print widget error - fails to print

JimCarmichael1 — Wed, 02 Apr 2025 13:29:43 GMT

Update: Our issues was due to the following bug related to a VMWare component that we were running. We followed the recommended solutions in the following documentation and it has fixed our printing service running on Enterprise 11.3

https://support.esri.com/en-us/knowledge-base/arcgis-sever-print-service-and-caching-controller-crash-000034161