topic Re: Customize visible scales in Experience Builder in ArcGIS Experience Builder Questions

Customize visible scales in Experience Builder

Anonymous User — Sat, 22 Jan 2022 00:56:05 GMT

In ArcGIS Web App Builder under the "Map" feature, one could restrict the zoom levels by selecting Customize... under the section "Customize visible scales" and then remove unwanted scales:

I could not find that feature in Experience Builder. Does it exist? If not could you please add it to the Roadmap, please?

Re: Customize visible scales in Experience Builder

SpreaficoAlessandra — Wed, 12 Oct 2022 10:09:02 GMT

I'm working with ArcGIS Experience Builder and I'm wondering the same.

Is there any possibility to set the scale range visibility in the web app and in the web scene, instead of in the Experience Builder?

Thanks

Re: Customize visible scales in Experience Builder

Douglas_Sauer — Thu, 12 Jan 2023 17:50:46 GMT

I too would love this (WAB) functionality in Exp Builder.

Re: Customize visible scales in Experience Builder

JDenham — Mon, 24 Apr 2023 23:27:29 GMT

This would be a valuable feature for me as well. Looking at the roadmap for WAB retirement, the absence of many important features in experience builder is concerning.

Re: Customize visible scales in Experience Builder

CFrate — Fri, 05 May 2023 22:17:49 GMT

Customizing visible scales, as well as setting a maximum navigation extent, is something vital for many of our maps. It was available in WAB and is an option in some Instant Apps. I don't see this on the current 2023 roadmap for EB, but I'd heard that it was in the plan. Can anyone confirm?

Re: Customize visible scales in Experience Builder

BertrandLAURANCIN — Fri, 24 May 2024 13:17:10 GMT

Hello,

Fyi, there is an enhancement :

ENH-000148335 : Include the option to create custom visible scales for a webmap in Experience Builder.

Regards,

Bertrand

Re: Customize visible scales in Experience Builder

RalphHughes — Thu, 25 Jul 2024 23:52:32 GMT

Can you go into any more detail? Is the enhancement planned for Experience Builder and if so, when? This was a requirement for a recent project and to my horror it's not possible in Map Viewer or Experience Builder. Guess I'm forced to use Instant apps, I'm not returning to WAB!

Re: Customize visible scales in Experience Builder

L77 — Mon, 24 Feb 2025 14:27:24 GMT

@BertrandLAURANCIN Do you know when this might be implemented? Is there a place where we can subscribe to see updates on enhancements that are logged?

Re: Customize visible scales in Experience Builder

Ke_Xu — Thu, 27 Feb 2025 07:18:41 GMT

Hi All,

This feature has been released on ArcGIS Online in February 2025 and will be released on ArcGIS Enterprise 11.5.

Thanks,

Re: Customize visible scales in Experience Builder

RalphHughes — Thu, 27 Feb 2025 08:21:43 GMT

Fantastic, and thank you!

Re: Customize visible scales in Experience Builder

L77 — Thu, 27 Feb 2025 15:26:15 GMT

@Ke_Xu Will we be able to lock the area that they can pan to?

For example, I don't want them to be able to pan outside of this area:

For my generals maps I don't want them to be able to pan outside of our county:

Re: Customize visible scales in Experience Builder

LukášBurian — Fri, 07 Mar 2025 07:19:51 GMT

This is not it, we need to customize all the scales, otherwise the basemap cache (map cache) is not sharp!

Actually I don't even need to add the scales manually. I found out, that Instant Apps are using scales from the basemap automatically. Please add at least this to Experience Builder.

Re: Customize visible scales in Experience Builder

HelenWhiteley_tfl — Tue, 22 Apr 2025 13:22:09 GMT

The 'implemented' suggestion here does not do the same thing at all.

This is key functionality for us. We have a custom base map with set scales which our team need to see and print from, however once in Experience Builder the zoom scales do not persist, and are random. Either the option to set the zoom scales is needed, as per the original suggestion, or Experience Builder needs to respect the scales of the base map. We are using Experience Builder Developer Edition, so it is hoped there is a way we can force map scales in the back end?

Re: Customize visible scales in Experience Builder

rboreux — Wed, 23 Apr 2025 10:28:20 GMT

Dear all,

I just tried this new feature in ArcGIS Experience Builder Developer Edition v1.17.

You can configure the minimum and maximum scales, but unfortunately, you can't define intermediate visible scales like you could in Web AppBuilder.

Best regards,

Simon

Re: Customize visible scales in Experience Builder

HelenWhiteley_tfl — Mon, 02 Jun 2025 15:05:45 GMT

For those of you using ExB dev edition, this post may be of use: Can you set scale levels for scroll zooming? - Esri Community seems to have worked for us. We discovered the issue only happened with mouse scrolling so if that's not important for your users, you can try disabling this.

Re: Customize visible scales in Experience Builder

Ke_Xu — Wed, 12 Nov 2025 07:55:58 GMT

Hi All,

In the October 2025 ArcGIS Online update, we optimized this feature.

Thanks,