topic Re: Print error after latest AGOL update in ArcGIS Experience Builder Questions

Print error after latest AGOL update

Laura — Fri, 01 Mar 2024 16:52:00 GMT

Anyone else unable to use the print widget with the new AGOL update?

Re: Print error after latest AGOL update

Jianxia — Fri, 01 Mar 2024 18:11:07 GMT

@Laura , thanks for letting us know. We are working on it.

Re: Print error after latest AGOL update

Laura — Fri, 01 Mar 2024 18:12:27 GMT

Thank you!

Re: Print error after latest AGOL update

ShengdiZhang — Mon, 04 Mar 2024 09:53:59 GMT

Hi @Laura ,

A fix has been installed for the print widget, could you please confirm if that works for you?

Thanks,

Shengdi

Re: Print error after latest AGOL update

Laura — Mon, 04 Mar 2024 14:09:42 GMT

Wonderful, looks like it is working as expected now.

Re: Print error after latest AGOL update

MatthewMalone — Thu, 14 Mar 2024 18:23:42 GMT

Hi Shengdi,

Do existing EB apps built before the update need to have the Print Widget removed and re-added? Asking since our "Preview print extents" bounding box isn't displaying on our EB projects that use that widget.

Thanks!

-Matt

Re: Print error after latest AGOL update

Laura — Wed, 27 Mar 2024 19:00:36 GMT

It is now just erroring out. Any thoughts?

Re: Print error after latest AGOL update

ShengdiZhang — Thu, 28 Mar 2024 03:27:04 GMT

Hi @MatthewMalone ,

Sorry for the late reply.

Normally, you do not need to re-add the print widget. In some cases, the "Preview print extent" will not show up, such as if the print service you have selected does not have a "Get Layout Templates Info Task". If you don't mind, you can send me a link to your app so I can take a look.

Shengdi

Re: Print error after latest AGOL update

ShengdiZhang — Thu, 28 Mar 2024 03:29:07 GMT

I cannot reproduce your issue, what error message have you got?

Re: Print error after latest AGOL update

Laura — Thu, 28 Mar 2024 13:05:18 GMT

Just says 'error'. Seems to be intermittent now. Contacted support and they say there is performance issues with Esri servers right now.

Re: Print error after latest AGOL update

MatthewMalone — Fri, 29 Mar 2024 12:35:45 GMT

Hi Shengdi,

Thx for responding! It looks like my preview window not appearing is due to something within Windows 10 as it does work as expected on Win 11 PCs. It's likely related, but I first noticed it around the time I couldn't see Sketch polygons as I was drawing them in the new Map Viewer. I even started a support ticket for that one (#03581794), but it was basically inconclusive. It makes me wonder if it's either a Win 10 update or maybe something in the AGO API that's changed? Either way, the "problem" is fixed if I use a Win 11 PC.

Thanks again,

-Matt