topic Re: Application Times-out and requests user's credentials in ArcGIS Experience Builder Questions

Application Times-out and requests user's credentials

AlejandroMari1 — Fri, 15 Apr 2022 18:18:43 GMT

We have an ExB application running on top for ArcGIS Enterprise 10.9.0. AGS enterprise is using Integrated Windows authentication to authenticate users and Single Sign On is enabled (users never enter their credentials).

The application works fine, however after 30 minutes or so, they authentication seems to "timeout" and the user gets a message saying "Please sign in to access the item" (see below). You can't put your credentials here since the system is using IWA, so the only way to continue using the app is to reload the full app and start over again.

I thought it might be due to inactivity, but it's not. I even added a component that will make a query to Portal every minute to see if this will keep it alive, but didn't work.

Any thoughts on this?

Thanks!

Alejandro

Re: Application Times-out and requests user's credentials

MichaelAugust — Fri, 17 Jun 2022 15:29:25 GMT

We are experiencing the same behavior - did you ever figure this out?

Re: Application Times-out and requests user's credentials

AlejandroMari1 — Fri, 17 Jun 2022 17:02:41 GMT

I haven't unfortunately. I will open a support case soon, as this is starting to be a problem for us. I will post back if we find anything relevant.

Re: Application Times-out and requests user's credentials

BradKiep — Thu, 14 Dec 2023 13:33:42 GMT

Any luck with this issue? Same problems here.

Re: Application Times-out and requests user's credentials

AlejandroMari1 — Thu, 14 Dec 2023 22:49:46 GMT

Nope, it still happens for us. Seems to happen more often with ExB 1.12 actually.

Re: Application Times-out and requests user's credentials

MichaelAugust — Thu, 14 Dec 2023 22:55:31 GMT

Nope - same thing happens with different users & apps. It's hard to pin down, our IT says our login timeout is like 8hrs or more and it's not our VPN, our Portal timeout is set to the max value as well, so it'd be great if someone could point us towards anything else that might be causing the Portal logins to timeout seemingly randomly...

Re: Application Times-out and requests user's credentials

Marshal — Mon, 08 Jan 2024 20:09:25 GMT

Any update from y'alls end perhaps? Did anyone open a support case? I have an ongoing case for a nearly identical issue. There was a documented bug for the issue, but it was resolved in ArcGIS Enterprise 11.1. Hopefully the link below helps someone out.

https://support.esri.com/en-us/bug/arcgis-experience-builder-fails-to-refresh-tokens-after-bug-000156635

Unfortunately, we are running Enterprise 11.1 alongside Experience Builder Developer Edition 1.11 and still have the issue for certain applications.

Re: Application Times-out and requests user's credentials

QuantitativeFuturist — Fri, 23 Feb 2024 23:39:21 GMT

@MichaelAugust We have the exact same issue and its border line impossible to troubleshoot. Lots of variation in users affected etc. Did you ever resolve the issues?

Re: Application Times-out and requests user's credentials

MichaelAugust — Fri, 23 Feb 2024 23:52:50 GMT

Nope - a couple of our employees just have been living with it, I'm still just watching this thread grow and grow so it's a real problem. I wish someone who was versed in credentials/logins would chime in from ESRI, even with some suggestions of things to test. Support case really just pointed to our IT dept., went nowhere.

Re: Application Times-out and requests user's credentials

QuantitativeFuturist — Fri, 15 Mar 2024 11:47:55 GMT

It is absolutely NOT resolved at 11.1 or 11.2. Someone from esri needs to comment asap.

Re: Application Times-out and requests user's credentials

AlejandroMari1 — Fri, 15 Mar 2024 15:50:51 GMT

That's disappointing to hear, we are planning an upgrade to 11.x later this year.

Re: Application Times-out and requests user's credentials

John_Tyll — Tue, 21 May 2024 18:10:45 GMT

Hi Alejandro,

I hope you figured this out by now! I am on 11.1 windows and have the same thing happening. I have an EXB that is open to everyone that works fine but all the EXB's that are based on AD groups for access are doing the timeout thing. So, I believe it is related to AD membership in a group, but I don't know how to fix it. Hopefully, there is a setting someone can enlighten me about regarding how often portal is checking for AD group membership, or something like that???

Thanks in advance!

John

Re: Application Times-out and requests user's credentials

AlejandroMari1 — Tue, 21 May 2024 20:37:51 GMT

Hi John, unfortunately we haven't figured it out yet. Still happening pretty much across the board with ExB (even using the latest dev. edition 1.14). Agreed it's related to AD membership. We tried different time-out settings on the JS API side and ExB configuration, but none of that mattered. The time-out seems random as well, sometimes it happens within a few minutes, and sometimes hours.

Alejandro

Re: Application Times-out and requests user's credentials

JeffreyThompson2 — Tue, 21 May 2024 21:03:29 GMT

https://community.esri.com/t5/arcgis-experience-builder-questions/connect-with-sso-on-experience-builder-application/m-p/1379802

I am also dealing with user reports of this issue on 10.9.1 with Experience Builder 1.12. This post also appears related and has two possible solutions.

Altering Enterprise security settings to prevent ArcGIS login.
Adding the AppID to the config.json file (for Developer Edition).

Re: Application Times-out and requests user's credentials

John_Tyll — Wed, 29 May 2024 22:08:43 GMT

Thanks Jeffrey,

I did see that post and we tried adding the AppID to the config.json, but it didn't solve the problem. For option 1 while we mainly use SSO via Integrated Windows Authentication we have an administrative login IT created that uses ArcGIS login to authenticate so I can't test that option to see if it is the fix. As it is now that wouldn't be our fix without re-work on our current deployment.

Re: Application Times-out and requests user's credentials

John_Tyll — Wed, 29 May 2024 22:11:35 GMT

Thanks for the reply Alejandro, sorry to hear it is still an issue. Were you able to try the suggestions Jeffrey Thompson2 provided, and did anything change?

John

Re: Application Times-out and requests user's credentials

QuantitativeFuturist — Thu, 30 May 2024 16:41:45 GMT

I believe we have a solution for this, I'll ask my senior developer to post our findings when he gets back from vacation next week. Thanks

Re: Application Times-out and requests user's credentials

John_Tyll — Thu, 30 May 2024 17:31:27 GMT

Thanks QuantitativeFuturist! I am looking forward to hearing more. -John

Re: Application Times-out and requests user's credentials

JeffreyThompson2 — Mon, 10 Jun 2024 15:28:17 GMT

Do you have any information to share?

Re: Application Times-out and requests user's credentials

John_Tyll — Mon, 10 Jun 2024 16:10:46 GMT

Bump!

Good Morning, I am checking in to see if you have an update?

Thanks!