topic Re: ALL Apps BROKEN after last update in ArcGIS Experience Builder Questions

ALL Apps BROKEN after last update

BrianE — Thu, 22 Oct 2020 15:57:26 GMT

Pop ups don't work

Pages freeze

Pages don't load.

Why?

Re: ALL Apps BROKEN after last update

DavidMartinez — Thu, 22 Oct 2020 16:17:37 GMT

Hey Brian,

Can you provide us with an example, please? So we can track down the issue for you.

Thanks,

David

Re: ALL Apps BROKEN after last update

BrianE — Thu, 22 Oct 2020 17:08:29 GMT

When I click on a scene layer object, no info is in the pop-up. Before there was information

Once I click on that scene layer object, I am no longer able to click on any other object within that scene layer

Pages that once loaded fine, now do not. Just the loading bars.

Re: ALL Apps BROKEN after last update

DavidMartinez — Thu, 22 Oct 2020 17:24:59 GMT

I just verified a scene layer works with popup information. Can you share your experience with us so we can look at your experience? My username is dmart.

Re: ALL Apps BROKEN after last update

BrianE — Thu, 22 Oct 2020 17:30:48 GMT

unable to share outside my organization. another way to share?

Re: ALL Apps BROKEN after last update

DavidMartinez — Thu, 22 Oct 2020 21:48:46 GMT

Perhaps the quickest way to share this is to submit an issue with our support team so they can log the issue and report the details to us.

Unfortunately, I cannot reproduce the issues you described above.

Re: ALL Apps BROKEN after last update

BrianE — Mon, 26 Oct 2020 16:25:56 GMT

Case opened:

Esri Case #02666693 - Broken apps - Experience Builder

Re: ALL Apps BROKEN after last update

BrianE — Tue, 27 Oct 2020 19:08:55 GMT

David,

I went over the issues with Esri Customer Care and determined that NO EB apps that contain scene layers published prior to the EB update are working. Only working solution they recommend at this time is re-publishing ALL my scene layers from Pro and recreating all my EB apps. However, I do not think this is a solution since it does not get to the root of the problem as to why it happened in the first place nor does it do anything to prevent it from happening again when another update is rolled out.

If you can touch base with the Esri Support technician that'd be great. They have my contact info if you want to take this off Geonet.

Thanks

Re: ALL Apps BROKEN after last update

DavidMartinez — Tue, 27 Oct 2020 19:18:39 GMT

Thanks Brian, I will look into this today. I agree with you that re-publishing All scene layers and having to recreate your EB app is not a solution. Will get back to you shortly.

David

Re: ALL Apps BROKEN after last update

Anonymous User — Wed, 28 Oct 2020 15:17:11 GMT

I'm having the same problem and I've just tried republishing a scene layer from a multipatch feature class. Same issue, no info in the popup.

Also, it seems as though the app crashes after trying to query a scene layer feature. Popups stop working alltogether and the page needs to be reloaded.

Re: ALL Apps BROKEN after last update

DavidMartinez — Wed, 28 Oct 2020 22:18:56 GMT

Hi Peder,

We are looking into this issue now. Just to double-check and make sure it is the same issue, can you open your developer console and let me know what the error says in the console?

Thanks,

David

Re: ALL Apps BROKEN after last update

Anonymous User — Thu, 29 Oct 2020 07:32:35 GMT

Sure, this is the error message that shows up when I click on a feature in the scene layer I'm using:

Re: ALL Apps BROKEN after last update

DavidMartinez — Thu, 29 Oct 2020 17:29:02 GMT

Thanks, Peder, this is the same issue.

David