topic Re: The user locale has changed in ArcGIS Experience Builder Questions

The user locale has changed

esptjones — Fri, 01 Mar 2024 16:17:38 GMT

After the recent AGOL updates, I noticed this option when going to edit my experience builders. When I click 'Reload' it sits at the loading screen and never loads. After multiple refreshes it did not work. I had to clear the cache on my browser to get it to work, but then when I made any changes and published the experience builder, it got stuck on the loading screen again. Has anyone had issues with getting into experience builders after the last AGOL update?

Re: The user locale has changed

Jianxia — Fri, 01 Mar 2024 18:13:59 GMT

@esptjones , thanks for letting us know. We are investigating it.

Re: The user locale has changed

James_Whitacre_PGC — Mon, 04 Mar 2024 13:02:41 GMT

I am also receiving reports of this error from users, however I have not been able to replicate the error on my browsers. A few users are reporting that the Experience Builder application is not loading at all. I have advised to clear the site or browser cache and this seemed to work for a few users, but not for all users. I am unable to share the app as it is not shared with everyone/public. Wish I could share more info, but the user does not seem particularly savvy with technology as this is part of a community science project and they are a volunteer. That also means that since the user is using their personal computer/browser, the settings are not controlled.

Re: The user locale has changed

HDR_wShrader — Mon, 04 Mar 2024 13:53:05 GMT

I'm having the same issue when trying to access my AEC PDS sites. I cannot access anything Experience Builder related.

Re: The user locale has changed

RichardLittlefield — Mon, 04 Mar 2024 14:31:35 GMT

Any updates? I'm experiencing the same thing. If I open to view the experience builder site, it just "spins" and never opens. If I try and edit the experience it just spins on the loading page, never opening up to the experience editing page. This is on a PDS site as well, but broke with last weeks AGOL update. Seeing this in both Chrome and Edge browser.

Re: The user locale has changed

IoannisPapas — Mon, 04 Mar 2024 15:33:45 GMT

It happens to us also when trying to access the Experience Builder.
Also cleared the browser Cache but nothing changed.

I have attached a print screen of the error in the browser console window.

Re: The user locale has changed

esptjones — Mon, 04 Mar 2024 15:51:40 GMT

We found a fix that helped us. If you go to Organization -> General -> Organization defaults, you can set the Language to "Browser Default". Mine was set to US which is was causing the error. Changing it to Browser Default helped. @IoannisPapas , @RichardLittlefield , @HDR_wShrader , @James_Whitacre_PGC

Let me know if that works for you guys as well!

Re: The user locale has changed

HDR_wShrader — Mon, 04 Mar 2024 16:09:46 GMT

Thanks so much for the help @esptjones !!!!

Re: The user locale has changed

RichardLittlefield — Mon, 04 Mar 2024 16:20:27 GMT

Yep, this solved the issue. Just had to clear the cache after making this organizational change. Then everything worked. Thanks!

Re: The user locale has changed

James_Whitacre_PGC — Mon, 04 Mar 2024 20:49:35 GMT

Thanks @esptjones for the suggestion! I adjusted the settings and my user with the issue appears to have things resolved. I will follow up on this thread if issues come up again.

Re: The user locale has changed

thelishier — Mon, 04 Mar 2024 21:06:45 GMT

Thank you @esptjones ! I had the same problem for my company, problem resolved after applying the suggested change.

Re: The user locale has changed

TonghuiMing — Tue, 05 Mar 2024 05:10:04 GMT

The app's stuck behavior should be resolved now. Let us know if you encounter any issues.

Thank you,

Tonghui

Re: The user locale has changed

IoannisPapas — Tue, 05 Mar 2024 09:02:56 GMT

Thanks a lot! This worked!

Re: The user locale has changed

PGebhardt_Stone_Env — Thu, 07 Aug 2025 18:25:26 GMT

This also worked for me! Thanks @esptjones!