https://community.esri.com/t5/arcgis-experience-builder-questions/pop-ups-closing-out/m-p/1385890#M11025 <P>Hi&nbsp;<a href="https://community.esri.com/t5/user/viewprofilepage/user-id/1448">@RobbHodges</a>, are there recordings or some screenshots along with a sample app that can help us understand your workflow?</P> Fri, 23 Feb 2024 06:38:01 GMT TonghuiMing 2024-02-23T06:38:01Z https://community.esri.com/t5/arcgis-experience-builder-questions/pop-ups-closing-out/m-p/1385720#M11018 <P>Our pop-ups work as intended in Map Viewer and on Field Maps. Those same pop-ups close out when using them in Experience Builder.&nbsp;</P><P>An example would be when we click on a water valve, the pop-ups include the valve, the water lines, etc. When the pop-up comes up, everything is fine. As soon as you attempt to go to the next pop-up, it shuts the window down. This only happens in Experience Builder. Those same pop-ups in other apps work just as intended.&nbsp;</P><P>Has anyone else come across this and found a solution?</P><P>Thanks!</P> Thu, 22 Feb 2024 21:18:12 GMT https://community.esri.com/t5/arcgis-experience-builder-questions/pop-ups-closing-out/m-p/1385720#M11018 RobbHodges 2024-02-22T21:18:12Z https://community.esri.com/t5/arcgis-experience-builder-questions/pop-ups-closing-out/m-p/1385890#M11025 <P>Hi&nbsp;<a href="https://community.esri.com/t5/user/viewprofilepage/user-id/1448">@RobbHodges</a>, are there recordings or some screenshots along with a sample app that can help us understand your workflow?</P> Fri, 23 Feb 2024 06:38:01 GMT https://community.esri.com/t5/arcgis-experience-builder-questions/pop-ups-closing-out/m-p/1385890#M11025 TonghuiMing 2024-02-23T06:38:01Z https://community.esri.com/t5/arcgis-experience-builder-questions/pop-ups-closing-out/m-p/1385986#M11041 <P><div class="lia-vid-container video-embed-center"><div id="lia-vid-6347456955112w706h540r218" class="lia-video-brightcove-player-container"><video-js data-video-id="6347456955112" data-account="6161463677001" data-player="default" data-embed="default" class="vjs-fluid" controls="" data-application-id="" style="width: 100%; height: 100%;"></video-js></div><script src="https://players.brightcove.net/6161463677001/default_default/index.min.js"></script><script>(function() { var wrapper = document.getElementById('lia-vid-6347456955112w706h540r218'); var videoEl = wrapper ? wrapper.querySelector('video-js') : null; if (videoEl) { if (window.videojs) { window.videojs(videoEl).ready(function() { this.on('loadedmetadata', function() { this.el().querySelectorAll('.vjs-load-progress div[data-start]').forEach(function(bar) { bar.setAttribute('role', 'presentation'); bar.setAttribute('aria-hidden', 'true'); }); }); }); } }})();</script><a class="video-embed-link" href="https://community.esri.com/t5/video/gallerypage/video-id/6347456955112">(view in My Videos)</a></div></P><P>So you can see here, I click on a feature and anything with pop ups enabled comes up. As I go through them, it crashes the pop up. This only happens in Experience Builder.&nbsp;</P> Fri, 23 Feb 2024 14:06:18 GMT https://community.esri.com/t5/arcgis-experience-builder-questions/pop-ups-closing-out/m-p/1385986#M11041 RobbHodges 2024-02-23T14:06:18Z https://community.esri.com/t5/arcgis-experience-builder-questions/pop-ups-closing-out/m-p/1390218#M11267 <P>Hi&nbsp;<a href="https://community.esri.com/t5/user/viewprofilepage/user-id/1448">@RobbHodges</a>, thanks for sharing the recording. That does look weird, however, I cannot reproduce it using similar data, and the pop-up works just fine:</P><P><div class="lia-vid-container video-embed-center"><div id="lia-vid-6348196805112w560h540r534" class="lia-video-brightcove-player-container"><video-js data-video-id="6348196805112" data-account="6161463677001" data-player="default" data-embed="default" class="vjs-fluid" controls="" data-application-id="" style="width: 100%; height: 100%;"></video-js></div><script src="https://players.brightcove.net/6161463677001/default_default/index.min.js"></script><script>(function() { var wrapper = document.getElementById('lia-vid-6348196805112w560h540r534'); var videoEl = wrapper ? wrapper.querySelector('video-js') : null; if (videoEl) { if (window.videojs) { window.videojs(videoEl).ready(function() { this.on('loadedmetadata', function() { this.el().querySelectorAll('.vjs-load-progress div[data-start]').forEach(function(bar) { bar.setAttribute('role', 'presentation'); bar.setAttribute('aria-hidden', 'true'); }); }); }); } }})();</script><a class="video-embed-link" href="https://community.esri.com/t5/video/gallerypage/video-id/6348196805112">(view in My Videos)</a></div></P><P>&nbsp;</P><P>Can you still see the same behavior now? There has been an AGOL update last week. If so, sample data might be helpful for us to investigate, or feel free to reach out to Esri Support - they can help build a reproducible environment. Thanks.</P> Mon, 04 Mar 2024 08:19:05 GMT https://community.esri.com/t5/arcgis-experience-builder-questions/pop-ups-closing-out/m-p/1390218#M11267 TonghuiMing 2024-03-04T08:19:05Z https://community.esri.com/t5/arcgis-experience-builder-questions/pop-ups-closing-out/m-p/1390472#M11287 <P>It looks like this latest update to AGOL did fix the issue. So far we haven't seen it come up again. Thank you!</P> Mon, 04 Mar 2024 16:21:46 GMT https://community.esri.com/t5/arcgis-experience-builder-questions/pop-ups-closing-out/m-p/1390472#M11287 RobbHodges 2024-03-04T16:21:46Z