topic Re: Logo not displaying on custom print service using Experience Builder in ArcGIS Experience Builder Questions

Logo not displaying on custom print service using Experience Builder

ChristinaEpperson3 — Mon, 29 Jan 2024 22:54:59 GMT

I created a custom print service using ArcPro 3.2.1 and published to Enterprise 11.2.

The service looks good except for the logo not displaying as I placed it in the templates.

The picture (.png file) was added to the layout as a picture in Graphics and Text.

Any thoughts on why?

Re: Logo not displaying on custom print service using Experience Builder

DustinEdge_Boroondara — Mon, 05 Feb 2024 04:51:39 GMT

same problem here but with Pro 2.9x and Enterprise 11.1

I thought upgrading my Pro to 10.3.2.1 would fix it but threw up even more errors. Grrrrr!

Re: Logo not displaying on custom print service using Experience Builder

ChristinaEpperson3 — Wed, 07 Feb 2024 23:49:00 GMT

I did have this working with the logo appearing when we used Pro 2.9x and Enterprise 10.9.1, but then after we upgraded to Enterprise 11.2, I think the logo dropped from the print templates. But honestly, I don't know that for sure if that was when it dropped. I just know that is when I started noticing the issue.

Re: Logo not displaying on custom print service using Experience Builder

ChristinaEpperson3 — Wed, 07 Feb 2024 23:51:17 GMT

I wonder if in your case, can you try Pro 3.1 with your Enterprise 11.1? I think Pro 3.2.1 would work with Enterprise 11.2.

Re: Logo not displaying on custom print service using Experience Builder

DustinEdge_Boroondara — Wed, 07 Feb 2024 23:54:37 GMT

Hi @ChristinaEpperson3

Got it working. See my other post here:

Solved: Re: Custom Print not displaying image - Esri Community

Re: Logo not displaying on custom print service using Experience Builder

HariomPandya — Sat, 17 Feb 2024 20:22:14 GMT

can you help me in the custom print experience builder widget . print preview is not showing for my custom print select , if i change it to map only or any other like a-4 portrait it is working .
i want to have print preview for my custom print service custom template . please help me in this .