topic Re: All Webmaps Stopped Working Overnight. (ahem) HELP! in ArcGIS Enterprise Questions

All Webmaps Stopped Working Overnight. (ahem) HELP!

BrianO_keefe — Wed, 07 Dec 2016 16:26:54 GMT

I came in to work today and discovered that all webmaps were stopped.

http://maps.cityoftulsa.org/gis/rest/services

That URL is NOT supposed to be Forbidden?

http://maps.cityoftulsa.org/MapGallery/

Those are our maps.

None work...

Our ArcGIS Server is clustered and our INTERNAL maps are working fine... But all of the Externals are broken.

Any ideas?

Re: All Webmaps Stopped Working Overnight. (ahem) HELP!

JayJohnson2 — Wed, 07 Dec 2016 16:50:00 GMT

If I go to this page, it comes up: http://maps.cityoftulsa.org/MapGallery/

Re: All Webmaps Stopped Working Overnight. (ahem) HELP!

RebeccaStrauch__GISP — Wed, 07 Dec 2016 17:45:30 GMT

I'm not having any issues with your pages (or ours). Do the normal reboot, flush the browsers etc.

Any chance that your AGOL account has expired (i.e. annual maintenance not paid on time)?

If still having issues, I would contact support. http://support.esri.com/request-case

Re: All Webmaps Stopped Working Overnight. (ahem) HELP!

TimHayes1 — Wed, 07 Dec 2016 18:30:35 GMT

I checked your pages in the above link. They work. If the trouble seems to be on your end, check with your IT folks if there were any OS upgrades recently. You can also stop and restart IIS and do the same for each of your Map Services.

Re: All Webmaps Stopped Working Overnight. (ahem) HELP!

RandallWilliams — Wed, 07 Dec 2016 21:18:00 GMT

Seems to be working now.

If the internal maps work and external stopped, I would have started looking at your reverse proxy. Doesn't seem like AGS was the culprit.

Re: All Webmaps Stopped Working Overnight. (ahem) HELP!

BrianO_keefe — Wed, 07 Dec 2016 22:34:51 GMT

Um... we turned it off and back on again and it works now... (smh)