topic Re: Export Web Map, What is Missing in ArcGIS Enterprise Questions

Export Web Map, What is Missing

BanchanaPandey — Sat, 11 Nov 2017 22:05:37 GMT

I have read many questions like this and have not found any resolution yet.

Recently after upgrade to 10.5.1, the custom print service on one of my arcgis servers is failing.

The print service is a geoprocessing service published using Export Web Map tool and uses some custom templates.

In one server machine, it works and in another it fails. Both arcgis servers are set identical interms of security and permissions to files and folders.

Unable to complete operation.
Error executing tool. Export Web Map

Why it works on one and doesn't work in another arcgis server, its been hard to find out.

Yes esri says that this is not supported anymore for web tier authentication, but why is it still working on one and not the other. Both servers were upgraded using the same install software. What I am missing? Both arcgis servers have their web adaptors installed in each machine with the arcgis server.

Thanks!

Re: Export Web Map, What is Missing

BanchanaPandey — Mon, 13 Nov 2017 06:39:40 GMT

I found my solution.

Re: Export Web Map, What is Missing

RebeccaStrauch__GISP — Mon, 13 Nov 2017 22:06:27 GMT

It's always good practice to explain what you did so it may help others in the future. Even if the solution was something like "I had a typo". Then mark your question as "assumed answered" or your answer as correct so the thread can be closed. thanks.

Re: Export Web Map, What is Missing

RebeccaChoy — Tue, 19 Jun 2018 21:06:21 GMT

Hi. Could you please share what your solution was? I'm in the same boat right now and have been unsuccessful finding the difference/solution

Re: Export Web Map, What is Missing

TanuHoque — Tue, 19 Jun 2018 22:08:01 GMT

Rebecca,

'Unable to complete' is a very generic message. It does not give you much info why it is failing.

I'd suggest you to change your print service message level to 'Info'

and check what is the message returned by the service when it fails. If you use web app, then you can use browser's Developer Tools to check the network traffic to find that out.

also, pls check the Server log.

Thanks.

Tanu

Re: Export Web Map, What is Missing

RebeccaChoy — Tue, 19 Jun 2018 22:24:43 GMT

thank you Tanu. i'll give that a shot.

Re: Export Web Map, What is Missing

RebeccaChoy — Tue, 19 Jun 2018 22:33:04 GMT

My error is specifically

Error executing tool. Export Web Map Job ID: ja350acef3caa48fe9f9a288726e04f24 : Layer "Basemap": Unable to connect to map server at https://..../arcgis/rest/services/.../Basemap/MapServer. Failed to execute (ExportWebMap2). Failed to execute (Export Web Map).

Re: Export Web Map, What is Missing

TanuHoque — Tue, 19 Jun 2018 22:40:17 GMT

Thanks Rebecca,

what that means is that your print service can't access Basemap map service.

may be there is some kind of admin setting on the server that prevents it from accessing the map service.

one quick way to find that out is:

log on to your server machine, where the print service running, as ArcGIS Server Account user
open a browser
try to access the map service from there.

Re: Export Web Map, What is Missing

RebeccaChoy — Tue, 19 Jun 2018 22:44:13 GMT

hi yes the basemap rest service doesn't have any security settings it's public.

Re: Export Web Map, What is Missing

TanuHoque — Tue, 19 Jun 2018 22:48:05 GMT

yes, you service may be public, but due firewall or other kind of restrictions your print service (in fact the server that is hosting the print service) may not have access.

did you try logging on the server and try to access the map service (using the same url that you'd use in your web app) as I mentioned?

are both map and print services running on the same machine?

Re: Export Web Map, What is Missing

RebeccaChoy — Tue, 19 Jun 2018 23:08:32 GMT

so I just tried the url on the machine itself and getting a 401.2 error... authentication should be basic and windows.

Re: Export Web Map, What is Missing

RebeccaChoy — Tue, 19 Jun 2018 23:10:36 GMT

just to the rest service home page it prompts for credentials.

Re: Export Web Map, What is Missing

TanuHoque — Tue, 19 Jun 2018 23:37:58 GMT

Basically if you can't access the service that way, then print service won't be able to do that either.

Can you figure out why you are getting prompted for credentials even when your map service is public?

Pls check this video that explain how print service works in general and see whether it helps you any way.

Enabling High-Quality Printing in Web Applications - YouTube