topic Re: ArcGIS Server geodatabase attachments corrupted/not displaying correctly. in ArcGIS Enterprise Questions

ArcGIS Server geodatabase attachments corrupted/not displaying correctly.

JosephWallis — Thu, 27 Aug 2015 16:56:31 GMT

Cross post from web developers, since this is more server based I think:

I have several services with a geodatabase feature class having attachments. These attachments are almost always PDFs. After much experimenting I have noticed that any PDF over 5MB in size will load as gibberish in the browser window.

To narrow this down to ArcGIS server, I put the same file out in a directory on the web server and browsed to it and it opened fine in the browser using the Acrobat plugin. Previous web searches had led me to believe there might be a problem with the plugin, but since it displays fine outside of a ArcGIS map service I believe the plugin and the web server (Tomcat) are configured correctly.

Is there some minimum size limit or buffer size in the REST configuration I need to enlarge? Because it seems to always be around 5MB I get the impression there is some coded limitation somewhere that needs to be increased.

Re: ArcGIS Server geodatabase attachments corrupted/not displaying correctly.

SteveSchunzel — Mon, 14 Dec 2015 06:52:55 GMT

Did you ever find a solution to this? I'm having the same exact issue. Larger attachment (<7mb) opens fine with the Desktop, but not via the REST service.

Thanks

-Steve

Re: ArcGIS Server geodatabase attachments corrupted/not displaying correctly.

SteveSchunzel — Thu, 17 Dec 2015 06:54:20 GMT

Apparently this is a known bug in 10.3.1 (BUG-000090171).

-Steve

Re: ArcGIS Server geodatabase attachments corrupted/not displaying correctly.

JosephWallis — Tue, 22 Dec 2015 13:20:04 GMT

this is really infuriating. I can count on one hand how many times I've tried to implement an ArcGIS feature for the first time only to learn I can't really cause it has bugs.

Re: ArcGIS Server geodatabase attachments corrupted/not displaying correctly.

LloydBronn — Thu, 15 Sep 2016 19:57:17 GMT

I'm having this same issue on Server 10.3. I installed the ArcGIS for Server Security 2016 Update 2 Patch which was supposed to address BUG-000090171, but the issue persists. Any PDF attachment over 5MB shows up as gobbledygook in a browser.

Re: ArcGIS Server geodatabase attachments corrupted/not displaying correctly.

LloydBronn — Wed, 21 Sep 2016 14:08:24 GMT

Has anybody found a solution for this in 10.3?

Re: ArcGIS Server geodatabase attachments corrupted/not displaying correctly.

JosephWallis — Fri, 14 Oct 2016 15:04:45 GMT

There is no solution. Not even in 10.4

Re: ArcGIS Server geodatabase attachments corrupted/not displaying correctly.

RandallWilliams — Mon, 17 Oct 2016 14:06:42 GMT

This issue is marked as fixed at 10.4.1.

Re: ArcGIS Server geodatabase attachments corrupted/not displaying correctly.

GeorgePlumley — Tue, 16 May 2017 14:56:05 GMT

I'm still having issues with this at 10.4.1. All patches have been applied on the server.

Re: ArcGIS Server geodatabase attachments corrupted/not displaying correctly.

LloydBronn — Tue, 16 May 2017 15:45:06 GMT

We're upgrading to Enterprise 10.5 soon. Hopefully this will have been fixed. It has caused us endless headaches and time wasted trying to make our PDFs smaller.

Re: ArcGIS Server geodatabase attachments corrupted/not displaying correctly.

GeorgePlumley — Tue, 16 May 2017 20:07:28 GMT

But even with all of the 10.4.1 patches installed I'm still having issues with it. Hopefully its fixed with 10.5 which we're going to start testing fairly soon. But I've got services and apps that are still in our production environment that's 10.4.1. Is there an easy fix to this issue?

Re: ArcGIS Server geodatabase attachments corrupted/not displaying correctly.

MelissaNorthey — Thu, 24 Aug 2017 13:25:46 GMT

Hi Randall,

I'm working with a fresh install of ArcGIS for Server 10.4.1 and having the PDF problem mentioned here. I don't have any service packs/patches installed but I'm not finding which one I'd need to fix this. It looks like it should be fine with the 10.4.1 base install. Besides trying 10.5 (which we are not ready for desktop-wise) are there any other options/work-arounds?

Re: ArcGIS Server geodatabase attachments corrupted/not displaying correctly.

RandallWilliams — Thu, 24 Aug 2017 14:20:44 GMT

Are you working with Map Services or Feature Services? A similar issue was fixed in 10.4.1 for Feature Services, but there's a separate issue with Map Services that's fixed in 10.5.

[#BUG-000097244 PDF attachments for map services from ArcGIS 10.4.1 for Server and earlier that are over 5MB in size fail to display properly in web browsers. ]

if you Right-click the PDF attachment in the pop-up and download the PDF instead of opening in the browser, do you still see the corruption? That's the work around for the issue above. I'd like to make sure I'm providing the correct information.

http://downloads.esri.com/support/downloads/other_/105-IssuesAddressedList_12082016.pdf

If moving to 10.5 isn't an option, I'd contact support and report the issue in a support case so that you're added to the list of users affected by this bug ,then raise it to your account manager.

Re: ArcGIS Server geodatabase attachments corrupted/not displaying correctly.

MelissaNorthey — Thu, 24 Aug 2017 20:13:39 GMT

Thanks for the reply, Randall. I did call it into support and found that, yes, it is the Map Service that is giving me troubles. I'm quite let down now as my option is to upgrade to 10.5 (I just got us to 10.4.1 from 10.1!) or cache the services to use in my AGOL map/app so I can link the popup box to the feature service (I don't like cache, I mean I like cash, but I was not the Powerball winner, so this is still my problem). I was told that desktops being at 10.4.1 could still publish to a 10.5 server though. I'm already trying to work around the lack of AGOL allowing layer groupings by using Map Services (a long overdue enhancement, in the works ENH-000090007). This upgrading stuff doesn't sell itself very well sometimes. I like the idea of raising this with my account manager - will do.

For clarification for anyone else that happens upon this post BUG-000090171 was implemented at 10.4.1 and 10.5 for feature services; however BUG-000097244 was implemented at 10.5 for dynamic services.

Re: ArcGIS Server geodatabase attachments corrupted/not displaying correctly.

GeorgePlumley — Tue, 21 Nov 2017 20:57:44 GMT

We recently built a new server with a fresh install of 10.5.1 with Portal and all is working just fine. Our pdf sizes run from 1 mb to 30.7 mb in size.