topic Re: Arcgis Server Setup Wizard failed to synchronize in ArcGIS Enterprise Questions

Arcgis Server Setup Wizard failed to synchronize

JennySV13 — Thu, 23 Mar 2017 13:14:30 GMT

Hi,

I have updated Arcgis Server från 10.4.1 to 10.5. The installation in itself worked perfectly but when I entered the ArcGIS Server Setup I got this error message : "Upgrade step 2 of 2 : Failed. Synchronize with site".

I have uninstalled and installed Arcgis Server again but the same problem occurs.

The server have previously been updated from 10.3 to 10.4 to 10.4.1 without any problems. It is a Window 2012 server. There is also Arcmap 10.5 on the same machine as well as but it shouldn´t really make any difference?

This is our testserver and I use a EDN-licence. The license however does register without problems.

I´m not really keen on updating our production server until I know how to handle this error.

Any suggestions on how to approach this?

Thanks in advance

Jenny

Re: Arcgis Server Setup Wizard failed to synchronize

JonathanQuinn — Thu, 23 Mar 2017 18:19:28 GMT

Do the logs shed any more light on the problem? This is a single machine site?

Re: Arcgis Server Setup Wizard failed to synchronize

JennySV13 — Mon, 27 Mar 2017 07:31:50 GMT

Hi Jonathan,

Yes, this is a single machine site and it is not federated or has ArcGIS Portal installed. The error logs unfortunately did not write anything of use. The last lines are

>Upgrade step 1 of 2 : Completed.</Msg>
<Msg time="2017-03-21T11:01:18,139" type="INFO" code="7702" source="Server" process="7312" thread="1" methodName="" machine="LTARCGISTEST.XXXXXX.XX" user="" elapsed="">Web server started successfully.</Msg>

Re: Arcgis Server Setup Wizard failed to synchronize

TimPoe4 — Thu, 30 Mar 2017 15:42:59 GMT

Same problem on an a stand alone system with no web adaptor or portal Box. The system was immediately previously running Server Advanced Enterprise 10.3.1 and GEP. The initial instal failed. All ESRI software was removed using programs and features in control panel and rebooted. Install attempt 2 gives the same error.

Re: Arcgis Server Setup Wizard failed to synchronize

JonathanQuinn — Thu, 30 Mar 2017 21:58:39 GMT

There aren't any hostname changes involved, right? You may want to reach out to Support to see if they can dig a bit deeper.

Re: Arcgis Server Setup Wizard failed to synchronize

mdonnelly — Mon, 03 Apr 2017 23:31:49 GMT

Hello,

The same problem happened to me when I upgraded from 10.4.1 to 10.5. Working with Support they figured out that I had an invalid credential in my security configuration. The credential was used as the principal user to access AD for web tier authentication and it's password had changed but had not been updated.

Support recommended the following:

"Rename the security store settings file to;
C:\arcgisserver\config-store\security\security-config_WINDOWS.json
and replace the original with the default one for BUILTIN then restarted the AGS service.
Then "Continue Server Upgrade" should work."

It did work!

If this is your problem you would then have to reconfigure your single sign on again after the upgrade.

Hope this helps.

Re: Arcgis Server Setup Wizard failed to synchronize

AmyRoust — Fri, 18 Aug 2017 19:51:56 GMT

Can you expand at all on support's recommendation? I found the security-config.json file and I can rename it, but I don't understand what you mean by replacing it with the default one for BUILTIN. Where did you find that file?

Re: Arcgis Server Setup Wizard failed to synchronize

NeerajSingh — Wed, 22 Nov 2017 12:36:54 GMT

I am experiencing the same issue and have the same question as Amy. Where did you find that default one for BUILTIN file?

Re: Arcgis Server Setup Wizard failed to synchronize

AmyRoust — Wed, 22 Nov 2017 14:03:54 GMT

If it helps, I was able to isolate the issue to my own Windows username and password. We are required to change our login passwords at routine intervals, and I forgot to update it in Server Manager prior to the update. My old password was hard-coded into the configuration. I resolved our problem by asking our IT department reset my password to my previous one. Once the passwords matched, I was able to complete the upgrade.

Re: Arcgis Server Setup Wizard failed to synchronize

NeerajSingh — Wed, 22 Nov 2017 14:07:38 GMT

In my case there is no password change so I do need to find that Builtin file so I can proceed. I did open up an ESRI ticket so hopefully I can get it resolved soon. Thanks.

Re: Arcgis Server Setup Wizard failed to synchronize

AlessandroValra — Tue, 05 Dec 2017 15:15:53 GMT

Any news on this? I am facing the exact same problem. What/Where is the BUILTIN config file?

Re: Arcgis Server Setup Wizard failed to synchronize

AlessandroValra — Wed, 06 Dec 2017 08:42:05 GMT

Ok I was able to recover a "BUILTIN" security-config from another installation. Using that in place of mine did the trick for me too.

I'll paste it here so that everybody could use it. Cheers.

{
"securityEnabled": true,
"authenticationMode": "ARCGIS_TOKEN",
"authenticationTier": "GIS_SERVER",
"userStoreConfig": {
    "type": "BUILTIN",
    "properties": {}
},
"roleStoreConfig": {
    "type": "BUILTIN",
    "properties": {}
},
"sslEnabled": false,
"httpsProtocols": "",
"cipherSuites": "",
"httpEnabled": true,
"virtualDirsSecurityEnabled": false,
"allowDirectAccess": true,
"serverRole": "STANDALONE_SERVER"
}

Re: Arcgis Server Setup Wizard failed to synchronize

DrewDowling — Fri, 21 Aug 2020 18:47:02 GMT

Thank you Alessandro Valra‌ This fixed the issue for me. I made a backup of the existing C:\arcgisserver\config-store\security\security-config.json file and then replaced the original with your code above.I was then able to continue the site setup using the original site admin account, not the AD account that had had its password changed.

One thing to note for others is to stop and restart the ArcGIS Server service after the change and before continuing the site setup in the browser.

Basically I replaced

"userStoreConfig": {
    "type": "WINDOWS",
    "properties": {
      "adminUser": "network\\account",
      "adminUserPassword": "oldencryptedpassword"
    }
}

with

"userStoreConfig": {
"type": "BUILTIN",
"properties": {}
}

Re: Arcgis Server Setup Wizard failed to synchronize

philnagel — Thu, 16 Feb 2023 15:25:28 GMT

Thank you for this, I just ran into this as well. Luckily, I was able to just edit that file and copy the new encrypted password from a different server machine over to the one affected by this issue.

Re: Arcgis Server Setup Wizard failed to synchronize

MatthewIrwin — Wed, 17 May 2023 02:43:22 GMT

i got the same error, remembered about the updated password issue - followed this solution(first time i missed the bit about "restarting the AGS service) - once i did that it - it worked a treat! thanks