topic Re: ArcGIS 10.1 Server Manager not loading in Chrome in ArcGIS Enterprise Questions

ArcGIS 10.1 Server Manager not loading in Chrome

JennaBernabe1 — Thu, 22 Aug 2013 14:11:13 GMT

I'm trying to access ArcGIS Server Manager via Chrome, and it's letting me log in, but gets hung up with a "please wait..." loading bar. I was using Chrome to access Server Manager yesterday with no problem, and I've been able to log into Manager today with Firefox/IE without any issues. I tried clearing browser history/cache, but no luck.

Just wondering if anyone has experienced this with Chrome, or knows of another setting/option I should look at in this browser.

Thanks!

Re: ArcGIS 10.1 Server Manager not loading in Chrome

JeffSmith — Thu, 22 Aug 2013 14:26:14 GMT

This issue appears to be specific to the latest release of Chrome (v29). We are currently looking into this and will let you know if there is a setting that can be adjusted in Chrome to get the Server Manager page to appear.

Jeff

Re: ArcGIS 10.1 Server Manager not loading in Chrome

JennaBernabe1 — Thu, 22 Aug 2013 15:15:24 GMT

Good to know - thanks for the response!

Re: ArcGIS 10.1 Server Manager not loading in Chrome

TedChapin — Tue, 27 Aug 2013 11:39:33 GMT

I am experiencing this also. Please reply with solution/workaround.

Ted Chapin
SGC Engineering.

Re: ArcGIS 10.1 Server Manager not loading in Chrome

BradSegrest — Tue, 27 Aug 2013 13:51:49 GMT

I am experiencing this trouble too.

Please advise when you come up with a fix.

Re: ArcGIS 10.1 Server Manager not loading in Chrome

DanielStauning — Tue, 27 Aug 2013 20:30:52 GMT

We've found that this issue is specific to the latest version of Chrome (v29). At this time, the recommended workaround is to either use a different browser or to use a prior release of Chrome.

You can find older versions of Chrome here:
http://www.oldapps.com/google_chrome.php

Re: ArcGIS 10.1 Server Manager not loading in Chrome

MattLane — Wed, 28 Aug 2013 17:23:04 GMT

An alternative (not supported by esri) is to update dojo v. 1.6 for the manager site. Seems to be working fine for me so far. Of course, do this at your own risk.

Download the most recent version of 1.6 (1.6.2) which has a fix http://downloads.dojotoolkit.org/release-1.6.2/

Unzip locally

Backup or rename dojo in the manager folder (on windows it's C:\Program Files\ArcGIS\Server\framework\runtime\tomcat\webapps\arcgis#manager\js\dojo)

Paste the new directories in and re-open the manager app. You may need to clear your browser cache

Re: ArcGIS 10.1 Server Manager not loading in Chrome

TedChapin — Wed, 28 Aug 2013 17:41:45 GMT

I just upgraded ArcGIS Server to 10.2 and Manager now works fine in Chrome.

Ted Chapin
SGC Engineering
Westbrook, ME

Re: ArcGIS 10.1 Server Manager not loading in Chrome

KyleMorgan — Fri, 30 Aug 2013 21:45:30 GMT

Also having the same issue... Always forget until it just hangs and I have to begrudginly open up Internet Explorer.

Re: ArcGIS 10.1 Server Manager not loading in Chrome

BruceDodson — Tue, 24 Sep 2013 19:59:21 GMT

[mattlane86]> update dojo v. 1.6 for the manager site

That worked for me. Fully unsupported. Thanks Matt.

Re: ArcGIS 10.1 Server Manager not loading in Chrome

SebastienPetit — Thu, 10 Oct 2013 12:23:43 GMT

Same problem here.
Works fine with 10.2.
Does not work with 10.1

Re: ArcGIS 10.1 Server Manager not loading in Chrome

PF1 — Fri, 25 Oct 2013 13:06:26 GMT

We have the same issue(s) here. We are running a distributed environment (2 LB web-adapters, 4 GIS servers) at v10.1 in a Windows 2008 R2 environment.

Up until a few weeks ago we had chrome (i think) version 22. the entire enterprise just updated to Chrome v29.0.1547.57 and now logging into the arcgis/manager just hangs...

Would appreciate a fix as most if not all our publishers/admins are used to using chrome since it seemed to work better. In the meantime we will have users use IE8 😞

Re: ArcGIS 10.1 Server Manager not loading in Chrome

SeanSweeney — Tue, 29 Oct 2013 14:51:42 GMT

Just for reference in this thread, problem persists in Chrome Version 30.0.1599.101.

Re: ArcGIS 10.1 Server Manager not loading in Chrome

MichaelVolz — Tue, 29 Oct 2013 15:18:50 GMT

Sean:

Does the problem persist in Chrome Version 30.0.1599.101 with both v10.1 and v10.2? Or is this just a problem with v10.1? I ask because my organization is bypassing v10.1, but I would rather not have this issue at v10.2.

Re: ArcGIS 10.1 Server Manager not loading in Chrome

DerekWeatherbe — Thu, 31 Oct 2013 14:30:44 GMT

Hello,

A patch is now available from Esri for this issue when using ArcGIS Server version 10.1 SP1:

http://support.esri.com/en/downloads/patches-servicepacks/view/productid/66/metaid/2054

This issue does not occur when using 10.2 Final with the latest versions of Google Chrome.

Thanks

Derek

Re: ArcGIS 10.1 Server Manager not loading in Chrome

PF1 — Fri, 01 Nov 2013 13:35:50 GMT

Hello,

A patch is now available from Esri for this issue when using ArcGIS Server version 10.1 SP1:

http://support.esri.com/en/downloads/patches-servicepacks/view/productid/66/metaid/2054

This issue does not occur when using 10.2 Final with the latest versions of Google Chrome.

Thanks

Derek

Fantastic news Derek. We follow a monthly patch cycle for our GIS software. We will get this rolled in. Appreciate the feedback!

Re: ArcGIS 10.1 Server Manager not loading in Chrome

Arthurgov — Tue, 05 Nov 2013 11:42:04 GMT

Hello,

A patch is now available from Esri for this issue when using ArcGIS Server version 10.1 SP1:

http://support.esri.com/en/downloads/patches-servicepacks/view/productid/66/metaid/2054

This issue does not occur when using 10.2 Final with the latest versions of Google Chrome.

Thanks

Derek

Hello Derek,

I believe this issue is now happening in Firefox 25.0. Will the patch address this browser as well?

Thanks,
Arthur

Re: ArcGIS 10.1 Server Manager not loading in Chrome

DeniseMoore — Thu, 07 Nov 2013 15:48:19 GMT

I am experiencing the issue with Firefox 25 as well. Does anyone know if the patch will fix this?

Thanks!!

Re: ArcGIS 10.1 Server Manager not loading in Chrome

nicogis — Fri, 08 Nov 2013 05:40:09 GMT

I am experiencing the issue with Firefox 25 as well. Does anyone know if the patch will fix this?

Thanks!!

seems fix this problem also for firefox 25

Re: ArcGIS 10.1 Server Manager not loading in Chrome

KhairulAmri1 — Thu, 14 Nov 2013 03:38:05 GMT

Thanks a lot for the patch. It's working in firefox 25 and chrome 30, before implementing the patch, ArcGIS server manager only work in Internet Explorer browser.