topic Re: Cache status : Minus sign in size in ArcGIS Enterprise Questions

Cache status : Minus sign in size

FatinRimawi — Wed, 22 Feb 2017 10:25:14 GMT

Hi all,

I am using 10.5, and while I am caching an orthophoto, the cache size is appeared as below screenshot.

What might be the issue here?

Thank you

Best

Fatin

Re: Cache status : Minus sign in size

DanPatterson_Retired — Wed, 22 Feb 2017 11:05:32 GMT

is the caching still in progress as shown in the dialog? what does it say when it is done?

Re: Cache status : Minus sign in size

FatinRimawi — Wed, 22 Feb 2017 11:09:33 GMT

Hi Dan,

Thanks for replaying.

yes it is still caching since 15-2-2017.

Best,

Fatin

Re: Cache status : Minus sign in size

DanPatterson_Retired — Wed, 22 Feb 2017 15:46:24 GMT

well it has gone down 0.1% so progress is being made

Re: Cache status : Minus sign in size

FatinRimawi — Wed, 22 Feb 2017 15:55:02 GMT

DId you mean that these minus values will be disappeared and the correct size will be displayed after finishing a caching process?

Re: Cache status : Minus sign in size

JonathanQuinn — Wed, 22 Feb 2017 16:35:05 GMT

The information within the status.gdb is likely incorrect, which resides within the cache directory for the map service. Once the caching job is done, recreate the status.gdb using the Manage Map Server Cache Status tool. I wouldn't suggest doing it while the caching job is in progress. You can use the Task Manager and look at the CPU usage of the caching tools, make sure instances of the Caching Tools are in use within ArcGIS Server Manager, or monitor the contents of each scale level to make sure that the cache is still in progress in the meantime.

Re: Cache status : Minus sign in size

RebeccaStrauch__GISP — Wed, 22 Feb 2017 17:08:05 GMT

The information within the status.gdb is likely incorrect,

I would have to agree with that. Although I have never seen the negative values as you are seeing, I do see 0.00 MB until it has started caching that level.

I do however get other strange info from the Status window (for example, job complete 108%), and although the steps below might not fix it, it doesn't seem to hurt. I was going to suggest the same thing as Jonathan, with a couple extra steps.

Once the job is completed (or stopped), stop the service, deleted (or move/rename) the status.gdb file for the cache, then do as Jonathan suggested and rebuild it

I sometimes just restart my ArcGIS Server completely or even reboot my server, but that is not always possible. These machines stay up so long now, it seems that a reboot or two (in a row) sometimes clears things out.

For monitoring, to see if it is still working, I use file explorer to see if the time stamp on the .lock files in the cache scale layer folder are updating (make sure not to click on any of the files to cause your own lock). I've had .lock files not change for 10-2 hours, but the CPU is still working so I know it is chugging along.

edit: just a thought...I wonder if this is it's attempt to truncate a value that is too large for the status window column??

Re: Cache status : Minus sign in size

FatinRimawi — Thu, 23 Feb 2017 09:59:18 GMT

Thank you Jonathan and Rebecca. your suggestions really seem good, i will try that after finishing the caching process.

Best,

Fatin

Re: Cache status : Minus sign in size

FatinRimawi — Mon, 27 Feb 2017 11:00:37 GMT

Hi Rebecca and Dan,

I am still caching my orthophoto, but right now i am have a minus sign in "job status error".

What do you think?

Best,

Fatin

Re: Cache status : Minus sign in size

DanPatterson_Retired — Mon, 27 Feb 2017 11:50:00 GMT

more than perfect ... report when it is done

Re: Cache status : Minus sign in size

FatinRimawi — Mon, 27 Feb 2017 12:25:11 GMT

so these minus error do not affect the caching process?

Re: Cache status : Minus sign in size

RebeccaStrauch__GISP — Mon, 27 Feb 2017 18:28:17 GMT

I get errors when I run out of disk space or have some other issue with processing (maybe temp space filling up?)

Have you logged into ArcGIS Server Manager to Logs->View Logs or the error reports to see what is happening? I actually received a pretty detailed message when I ran out of space, fwiw.

Although my guess is other errors might be more cryptic.

Have you tried to contact tech support about the issue? Other than my thoughts about the "-" maybe being a "truncate" value, if the count is too high....but maybe there is something else that is corrupt. Did you try to modify the scale factors, maybe when it was processing....or edit the .xml directly and maybe have an error?

It's hard to say for sure if it is working properly or not, for sure. But short of cancelling the process, you can actually try to look at the cache direct in ArcCatalog but browsing to the \arcgisserver\directories\arcgiscache\<service>\ and previewing the "Layers" or the ..._ImageServer raster. You will want to be careful to not put any locks on the scale of the cache it is working on, if you can help it.

Re: Cache status : Minus sign in size

FatinRimawi — Tue, 28 Feb 2017 09:32:22 GMT

Thank you Rebecca for this explanation, i will try that.

Best,

Fatin