topic Re: Services missing after Enterprise upgrade in ArcGIS Enterprise Questions

Services missing after Enterprise upgrade

ReidWebb — Fri, 29 Mar 2019 13:14:21 GMT

Hello! I just finished upgrading my Enterprise (Portal and Server) to 10.6.1 from 10.5.1. Everything seemed to install smoothly but my services are now missing. I can't see them in ArcCatalog or Server Manager.

I cleared my browser cache and rebooted the hosting server (single-machine) but didn't help.

Like an idiot, I didn't back up my site before the upgrade. I backed up Portal but not Server

Please help! Thank you!

Re: Services missing after Enterprise upgrade

ReidWebb — Fri, 29 Mar 2019 14:40:45 GMT

i found this post where it says to check the version.json file. That file told me it had not been updated so I followed the rest of the directions to restart the Continue Upgrade process. That process completed but my services are still missing.

Re: Services missing after Enterprise upgrade

PanagiotisPapadopoulos — Mon, 01 Apr 2019 11:59:41 GMT

Do you have a valid license file for 10.6.1 version?

Re: Services missing after Enterprise upgrade

PanagiotisPapadopoulos — Mon, 01 Apr 2019 12:07:36 GMT

Sorry i just saw you have a second question for the same Issue

https://community.esri.com/thread/227805-missing-all-services-after-upgrade

Re: Services missing after Enterprise upgrade

ReidWebb — Mon, 01 Apr 2019 14:17:29 GMT

well, it's related but not the same. still haven't figured out the problem. it appears licensing is valid but still trying to be sure.

Re: Services missing after Enterprise upgrade

ReidWebb — Mon, 01 Apr 2019 18:17:47 GMT

I figured it out. When you run the ArcGIS authorization utility, it shows you the Authorization Number (ECPXXXXXXXXX) number that it reads from the provisioning file.

The problem was that, by default, the utility was reading the wrong Authorization Number from the provisioning file. It was reading the Image Server Authorization Number to authorize Server instead of the Server Standard Authorization Number. Once my GIS POC sent me the screenshot showing the two different numbers, I realized what was happening and changed the ECP number to match Server instead of Image Server.