topic Re: Graphics not appearing on print when using print service with custom templates in ArcGIS Enterprise Questions

Graphics not appearing on print when using print service with custom templates

JohnFannon — Fri, 06 Mar 2026 12:49:04 GMT

A customer of ours is using an ArcGIS Server (11.5) print service with custom templates with their ArcGIS Online apps. They are having an issue where graphics (created by the Draw widget) within Experience Builder do not print when using a custom layout within the Print Widget connected to this ArcGIS Server Print Service. The graphics do print when using the Esri default print service (with standard templates) and also when selecting the MAP_ONLY option with the ArcGIS Server print service.

I've taken a look this morning and can reproduce the issue and have confirmed that:

The web_map_as_json parameter sent to the print service from the Print Widget contains the drawn graphics (as a featureCollection) and is identical whether using the ArcGIS Server print service or the Esri default. This means it is probably not an issue with the Print Widget or Experience Builder, as it's sending the right info in the request to the print service.
When I use the ArcGIS Server print service and set the layout at MAP_ONLY, the graphics appear on the print. This suggests the print service is capable of printing the graphics.
When I use a custom template with the ArcGIS Server print service, the graphics don't appear. This suggests the issue could be something to do with the template.
It's not to do with the Pro version that the layout was saved with. I tried saving a copy of one of the templates used in the service, opening in the latest version of Pro and then saving over the top of the existing layout (pagx) file. This makes no difference as it still doesn't print the graphics.
Printing from Map Viewer (with graphics) also has the same issue. The graphics are printed with the MAP_ONLY option, but not with a custom template.

I have also:

Published a completely new test print service with the latest version of Pro and the newly saved template above, but this also makes no difference.
Checked settings of the template in Pro and can see no settings relating to display of graphics.

Is anyone else able to print graphics from the Experience Builder print widget when using a custom template via an ArcGIS Server print service?

We are using ArcGIS Pro 3.6.2 and ArcGIS Server 11.5 (with all patches installed) all on a windows server.

Re: Graphics not appearing on print when using print service with custom templates

TanuHoque — Sat, 07 Mar 2026 00:57:31 GMT

@JohnFannon

It should work. However we won't know what exactly going on unless we take a look. Can you pls reach out to Esri Support and an analyst will help you identify the issue and resolve it.

Also 'custom print service' could mean two things (a) print service published from ArcGIS Pro by sharing Export Web Map gp tool with some layout templates or (b) an arcpy based print service where the backend business logic is tailored towards some custom workflows.

Thank you.

Re: Graphics not appearing on print when using print service with custom templates

JohnFannon — Sat, 07 Mar 2026 08:07:53 GMT

This is a standard ArcGIS Server print service published from ArcGIS Pro (with custom templates/layouts) and not a python "custom" print service.

The customer is raising with Esri support, but unfortunately our experience with raising issues like this is that it takes too long to resolve via that route. Hence we are asking here if anyone else has had similar and perhaps resolved the issue.

Re: Graphics not appearing on print when using print service with custom templates

A_Wyn_Jones — Mon, 09 Mar 2026 10:30:48 GMT

@JohnFannon

I think the layout maybe the issue.

Could you please check these in the layout?

Is the web map frame called WEBMAP_MAP_FRAME?
Have you configured a reference scale on the map contained in Experience builder? https://pro.arcgis.com/en/pro-app/latest/help/mapping/properties/map-reference-scales.htm

Thanks,

Re: Graphics not appearing on print when using print service with custom templates

JohnFannon — Mon, 09 Mar 2026 15:12:21 GMT

Thanks for the suggestions...

The map frame isn't named WEBMAP_MAP_FRAME. I have just tested naming it that and republishing, but the same issue exists. The docs also suggest that naming the map frame like that is only required if there are multiple map frames. In this case there is only one map frame in the layout, so it shouldn't be required.

There is also no reference scale set on the web map used in Experience Builder.

Thanks

John

Re: Graphics not appearing on print when using print service with custom templates

DerekSerach2 — Wed, 25 Mar 2026 03:04:55 GMT

We're experiencing the exact same issue and have tried many different things with no success. I suspect it's also how the layout is configured due to some tests successfully displaying the drawn graphics at one point, but I unable to reproduce the same results. I'll be following up with an Esri technical resource (I hope soon) and I'll report back any progress we make.

Re: Graphics not appearing on print when using print service with custom templates

more2un — Tue, 31 Mar 2026 21:41:14 GMT

We are also facing this issue, so far as @JohnFannon has discovered MAP_ONLY seems to work. I've tried ArcGIS Pro 3.5.5 and 3.6 with no luck so I don't think its version related.

Re: Graphics not appearing on print when using print service with custom templates

JohnFannon — Wed, 01 Apr 2026 15:22:53 GMT

Just as a follow up, this is currently with Esri UK support.

After some further testing on our part, we have found that (in our case at least) removing the dynamic text element containing service layer credits from the layout(s) and republishing the service results in graphics displaying on the prints - though we still have issues with text based graphics.

This looks very much like a bug and just waiting on Esri to confirm.

Re: Graphics not appearing on print when using print service with custom templates

OliverIshmael — Thu, 02 Apr 2026 10:12:00 GMT

We are potentially experiencing a similar issue in Enterprise 10.9. When using the draw widget circle, square or triangle tool - it draws a small concentric shape in the middle. Then when we try to use the Print widget, there is an error trying to print.

Re: Graphics not appearing on print when using print service with custom templates

JohnFannon — Thu, 02 Apr 2026 20:52:34 GMT

Just had confirmation from Esri UK that the following bugs have been raised:

Defect #: BUG-000184015

Synopsis : ArcGIS Enterprise 11.5 Custom print layouts with service layer credits fail to print sketch layers when used in ArcGIS Online.

Defect #: BUG-000184021

Synopsis : ArcGIS Enterprise 11.5 custom print services fail to print text sketch elements when used in ArcGIS Online.

They have also stated that the issue could not be reproduced in a print service published to ArcGIS Enterprise v12, so that may be an option if you are willing/able to upgrade.

Re: Graphics not appearing on print when using print service with custom templates

HelenWhiteley_tfl — Fri, 01 May 2026 12:09:29 GMT

I also have this issue, having just upgraded to 11.5. Have tried removing service layer credits (which is certainly not a long term solution) and republishing, and it still doesn't work. Is the only workaround to upgrade to Enterprise 12?