topic Orphaned Records using ArcGIS Enterprise Integration with Cartegraph in ArcGIS Enterprise Questions

Orphaned Records using ArcGIS Enterprise Integration with Cartegraph

GIS412 — Fri, 13 Feb 2026 18:26:24 GMT

Hello All,

We've been seeing Orphaned Records or "Ghost Features" appearing in some of our feature class attribute tables. These orphaned records contain all null values for field values and do not contain any spatial data. So we cannot see them on the map (not that we'd want to). This has little affect to the user, but it's becoming a problem to try an manage and having to delete the records.

To further complicate the issue, this happens intermittently and at random times during the day. At first, I was thinking it could be from the Cartegraph side (we're doing a 2 way sync) where a sync cannot complete. On the Cartegraph side, there is some sort of cleanup mechanism to erase any record that fails to update or added due to a sync issue. On the GIS, when there is a sync issue there is no cleanup mechanism, so the record is created, but no data is populated. But since some of these Ghost Features are happening during work hours, I'm not sure what could be causing it.

Is anyone else having this issue with their integration with Asset Management Software? (Doesn't have to be with Cartegraph)

Here are some details on our deployment.

ArcGIS Portal 11.5

ArcGIS Server 11.5

ArcGIS Datastore 11.5

SQL Server 2022

Using Traditional Versioning

Re: Orphaned Records using ArcGIS Enterprise Integration with Cartegraph

MikeLongtine — Wed, 11 Mar 2026 21:51:32 GMT

We are seeing this as well, ghost feature or a featureless feature, literally a feature getting created with all null data in the attribute table. We are using 2-way sync GIS integrations in OpenGov EAM (Cartegraph) once a day with no polling.

There appears to be no pattern on the time of day for the creation, however I just started really looking into the issue. We are using both AGOL and ArcGIS Portal 11.3, and it is happening to layers hosted in both environments.

Re: Orphaned Records using ArcGIS Enterprise Integration with Cartegraph

GIS412 — Thu, 12 Mar 2026 14:43:16 GMT

Thanks for posting! Our Asset Manager has been in contact with a few other entities that are having the same issue. We're all trying to gather ideas on what could be causing the issue and ways we can test.

I know she has a ticket open with Cartegraph. I'll try to keep this post updated as we work through this issue.

Re: Orphaned Records using ArcGIS Enterprise Integration with Cartegraph

GIS412 — Fri, 13 Mar 2026 16:04:10 GMT

Hello,

Some new findings. Our Asset Manager just got word from Cartegraph that they will have a fix in their next update.

I will post back after the fix and see if this resolves our issue.