topic Re: Spatiotemporal Data Store stuck in STARTED state causing Portal startup failure in ArcGIS Enterprise Questions

Spatiotemporal Data Store stuck in STARTED state causing Portal startup failure

AnggaraWork — Wed, 24 Dec 2025 09:41:54 GMT

Hi everyone,

I’m having an issue with ArcGIS Enterprise where the Portal fails to start properly due to the following error:

Failed to start spatiotemporal big data store machine. Connection timed out while waiting for spatiotemporal big data store machine to become available.

Environment

ArcGIS Enterprise (Portal, and Server on separate components, Datastore inside Server)
ArcGIS Server is accessible via:

https://<server-host>:6443/arcgis/admin
Data Store service is running
Portal service starts but logs the spatiotemporal timeout and retries

Thank you.

Re: Spatiotemporal Data Store stuck in STARTED state causing Portal startup failure

CodyPatterson — Wed, 24 Dec 2025 14:27:40 GMT

Hey @AnggaraWork

Some quick questions, does the Enterprise environment start at all when this error is presented, can you access your portal information, endpoints, feature layers, etc.

Is the spatiotemporal data store already in use, and do you have existing data being managed within? If not, would it be possible to reinstall the data store onto the server?

Cody

Re: Spatiotemporal Data Store stuck in STARTED state causing Portal startup failure

AnggaraWork — Mon, 29 Dec 2025 06:49:08 GMT

Hey @CodyPatterson thank you for response,

Yes all environment it's already start, but I can't access portal information, endpoints, feature layers, etc.

spatiotemporal it's already in use, I think not possible to reinstall

Re: Spatiotemporal Data Store stuck in STARTED state causing Portal startup failure

DavidCrosby — Tue, 30 Dec 2025 19:49:29 GMT

Were you doing anything prior the issue occurring? For example did it happen during/after an upgrade or after a change to the backup strategy/location? Or seemingly spontaneous?

Re: Spatiotemporal Data Store stuck in STARTED state causing Portal startup failure

AnggaraWork — Wed, 07 Jan 2026 03:49:19 GMT

Hey @DavidCrosby
As far as I know, the Portal service was restarted but did not come back up. After that, I checked the logs and found the error mentioned earlier. A few days prior to this issue, there was also an SSL certificate renewal on the IIS side.