topic Re: Offline Webmap and Creator User Type in ArcGIS Enterprise Questions

Offline Webmap and Creator User Type

Y_Chau — Thu, 16 Oct 2025 10:03:56 GMT

I noticed that with Creator User Type I cannot open the webmaps that have offline enabled. Can someone help me understand?

Sincerely

Re: Offline Webmap and Creator User Type

Eugene_Adkins — Thu, 16 Oct 2025 13:05:12 GMT

Check your permissions and sharing levels for the webmaps you're referencing. There's nothing about a "creator" user type that should prevent someone from accessing a webmap that is offline enabled.

Re: Offline Webmap and Creator User Type

Priya_Das — Tue, 28 Oct 2025 19:26:53 GMT

Hi @Y_Chau

The Creator user type can access offline-enabled web maps but only if the map and its layers are properly configured for offline use. The issue is likely with the map’s settings, not the user type.

Check each layer in the web map, Ensure sync is enabled for feature layers, Confirm tile layers allow export
Review sharing settings

Re: Offline Webmap and Creator User Type

Y_Chau — Wed, 29 Oct 2025 09:14:06 GMT

Hi @Priya_Das

I am baffled by this behavior and completely clueless why this happens. One user in our organisation is not able to view one vector basemap.

They can view all raster basemaps published by me and shared with groups of which this user is a member.
They can also view another vector basemap published by another user and shared with Everyone.
If I publish a webmap with this particular basemap, this user again cannot open them in web or in Field Maps. I even tried sharing this basemap with Everyone!

What sharing settings could have triggered such access restrictions?