topic Re: Print Services, Rotated Web Maps, and Upside Down Labels in ArcGIS Enterprise Questions

Print Services, Rotated Web Maps, and Upside Down Labels

jessneuner — Wed, 21 May 2025 00:29:51 GMT

Hello!

We are puzzled with a labeling situation in printed web maps. Here's the situation --

We want to give our user the ability to create their own map exhibits with a web app
The labeling and symbology of some layers is a little complicated, so we're using map image layers
To get things just so... the users sometimes rotate the maps, to get the area of interest to fit best for a letter sized page

Here's the puzzle --

when the map is rotated -- those labels look great in the web map. they rotate just fine
BUT - once the map is printed, they might be upside down

Here's a simple example of my rotated web map -- labels looking as expected --

and the output pdf from the print request, everything is upside down.

Is there a setting in the print service or map service that would queue the map service to get those labels to align with the rotated map frame in the export web map request?

environment: portal / server version 11.3

thanks for any assistance you can offer!

Re: Print Services, Rotated Web Maps, and Upside Down Labels

jessneuner — Wed, 21 May 2025 20:53:02 GMT

Out of curiosity, brought the map service into Pro to see what happened if I rotated the map frame... and the labels didn't right themselves, they were upside down.

Not quite sure why they are right side up in a web map, but not in Pro. Incidentally I brought the web map from the original test into Pro -- and same thing, the labels were upside down. Still a little puzzled, but does seem like a limitation of the map server?

Re: Print Services, Rotated Web Maps, and Upside Down Labels

MarkBoeve — Fri, 24 Oct 2025 09:55:53 GMT

We have the same issue! The labels are printed upside down. Is there any progress on fixing this?