ArcGIS Enterprise 11.5: create vector tiles services fails when ArcGIS Server cache folder is configured to use local directory

NicolasGIS — Tue, 09 Sep 2025 12:56:40 GMT

Hello,

Since we upgraded from ArcGIS Enterprise 11.3 to ArcGIS Enterprise 11.5, we can no longer publish a vectorTile service.

After uploading our .vtpk, we cannot display it in the MapViewer because the URL:

https://myagssite.cern.ch/arcgis/rest/services/Hosted/myservice_20250907/VectorTileServer

returns:

Error creating object to be cached: VectorTileServer:Hosted/myservice_20250907

It seems like it is related to the fact that we are using highly available caches with local directory cache

https://enterprise.arcgis.com/en/server/latest/publish-services/windows/setup-caches-for-client-consumption.htm

If we disable this option temporarily, it works. But this is of course not possible in current production.

We tried rebooting the ArcGIS Servers or the Portal for ArcGIS: issue remains.

The cache seems to be properly generated in the ArcGIS Server "Physical Path" directory and we copied it locally but even after rebooting ArcGIS Server service, the issue remains.

Anybody else facing the same phenomena ?

Any workaround ?

Thanks

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ArcGIS Enterprise 11.5: create vector tiles services fails when ArcGIS Server cache folder is configured to use local directory