topic Re: ArcGIS Object Datastore Backup Issue in ArcGIS Enterprise Questions

ArcGIS Object Datastore Backup Issue

Kristofer — Mon, 08 Sep 2025 16:47:42 GMT

Hi Team,

I am facing an issue while attempting to back up the ArcGIS Data Store (Object Store). Details are given below:

ArcGIS Enterprise Version - 11.5

Error encountered: Machine 'https://xy.xy.xy:2443/arcgis/datastoreadmin' returned an error.
'\\xy\datastore_backup\Object\oz_3b21sf1-20250908154859891\oz_3b21sf1-20250908154859891
(The network name cannot be found)

Note - In the same backup location, two folders exist: Relational and Object. Relational datastore backup completed successfully. Issue occurs only for the Object store backup, which fails with the error above.

Kindly help me with troubleshooting this issue.

Thanks & Regards,

Kristofer

Re: ArcGIS Object Datastore Backup Issue

Leena_Abdulqader — Mon, 08 Sep 2025 20:21:31 GMT

Hi @Kristofer,

Do you see anything helpful in the ArcGIS Datastore logs?

Do you receive any errors when validating the Data Store from the admin interface? Are there any related errors on the ArcGIS Server side?

Compare folder permissions. Is the ArcGIS Data Store service account given full control rights to both folders? Are you using a local Windows account?

Did you try a different path just in case? Like a local folder on the same machine as the datastore?

Relational backups are small compared to Object backups (which can be tens or hundreds of GBs). Do you have enough free space?

Re: ArcGIS Object Datastore Backup Issue

Kristofer — Tue, 09 Sep 2025 04:56:11 GMT

Hi @Leena_Abdulqader

Thanks for the quick support!!

I have tried all possible options to troubleshoot the issue:

Verified the storage of the drive, and there is sufficient free space available.
Changed the backup path and tested with different locations.
The user is a domain user with full rights on the backup folder. Checked read and write permissions to the user.

Additionally, when validating the ArcGIS Data Store through ArcGIS Server Manager, the validation is also successful, and there are no issues reported from the server side.

Thanks & Regards,

Kristofer

Re: ArcGIS Object Datastore Backup Issue

Leena_Abdulqader — Tue, 09 Sep 2025 20:01:21 GMT

Sorry about that!

Check the <ArcGIS Data Store install dir>\arcgisdatastore\logs\<machine>\datastore\datastore.log around the backup attempt time. This often contains the precise cause (e.g., “path length exceeded” or “network share inaccessible”).

Could you also describedatastore

Try validating it from the ArcGIS Server admin endpoint, too. Maybe it will give you a clue. https://support.esri.com/en-us/knowledge-base/how-to-validate-arcgis-data-store-000022348#:~:text=option%20in%20the%20ArcGIS%20Server-,admin%20endpoint,-Log%20in%20to%20the%20ArcGIS

Re: ArcGIS Object Datastore Backup Issue

Kristofer — Fri, 12 Sep 2025 10:30:42 GMT

Hi @Leena_Abdulqader,

I have also checked the Data Store logs but did not find any relevant entries regarding the backup activity.

Additionally, I attempted validation through the Admin endpoint, and the validation completed successfully without any errors.

Thanks & Regards,

Kristofer