topic Re: patchnotification utility doesn't work since a few weeks in ArcGIS Enterprise Questions

patchnotification utility doesn't work since a few weeks

dstrigl — Tue, 16 Apr 2024 14:54:41 GMT

Dear ESRI community,

we have the problem that the patchnotification utility doesn't work since a few weeks.

It can't find any patches and what's even more confusing: It doesn't recognize any installed components, although we have running ArcGIS Enterprise 11.1 with Portal for ArcGIS, ArcGIS Data Store and ArcGIS Server which all runs fine:

Under Windows Programs and Features we see the installed patches (that are missing in the patchnotification tool):

Regards,

Daniel.

Re: patchnotification utility doesn't work since a few weeks

Scott_Tansley — Tue, 16 Apr 2024 21:09:10 GMT

I once saw this when the IT department changed the forward proxy settings. At one client they introduced a forward proxy and it was necessary to configure the patch notification tool to negotiate the proxy. The other side moved from a blacklist on their proxy to a whitelist. But didn’t add the rules for the proxy. Might be a good start point as the tool is normally pretty robust.

Re: patchnotification utility doesn't work since a few weeks

dstrigl — Wed, 17 Apr 2024 08:26:31 GMT

Hi @Scott_Tansley,

thanks for your response, but nothing changed at the proxy side and loading the patches.json using curl works!

curl --proxy "..." https://downloads.esri.com/patch_notification/patches.json

Regards,
Daniel.

Re: patchnotification utility doesn't work since a few weeks

JonSwoveland — Fri, 04 Jul 2025 16:03:16 GMT

Hi, just curious if you ever resolved this, and if so, how?

Re: patchnotification utility doesn't work since a few weeks

dstrigl — Sun, 06 Jul 2025 15:39:25 GMT

Hi @JonSwoveland,

the problem were some corrupted ESRI registry entries in Windows.

We just repaired it by comparing it with the setup on another machine.

Regards,

Daniel.

Re: patchnotification utility doesn't work since a few weeks

JonSwoveland — Wed, 12 Nov 2025 22:39:34 GMT

Hi Daniel, sorry for the delayed response. Thank you for sharing that. It was the same in our case.