topic Re: Relational DataStore Validating with Log error in ArcGIS Enterprise Questions

Relational DataStore Validating with Log error

becyr — Tue, 27 May 2025 19:24:34 GMT

Hi Everyone,

Has anyone encountered this issue? We recently migrated from ArcGIS Enterprise 10.7.1 to 10.9.1. After the migration, the datastore failed due to insufficient disk space, which primarily affected the tile cache datastore, while the relational datastore remained unaffected at first.

Upon investigation, we found the datastore was in read-only mode. After increasing the disk space and switching the datastore back to read-write mode, both the relational and tile cache datastores started showing a "validating" status.

While troubleshooting other errors, a new issue appeared—a license update error. At the same time, although all of our services appear to be working (aside from partial issues with sync-enabled, traditional versioned data), I noticed that the relational datastore is not showing as registered in ArcGIS Server Manager.

Has anyone seen a similar issue? Any help or guidance would be greatly appreciated.

Re: Relational DataStore Validating with Log error

CodyPatterson — Wed, 28 May 2025 17:19:33 GMT

Hey @becyr

Just to start off, this is something that more than likely will need ESRI Support for a proper fix. Datastore issues are extremely sensitive and slight misconfigurations can cause cascading issues.

If I were to troubleshoot this, these would be my steps:

Try to reapply the license
Restart the datastore machine
Restart datastore, portal, and server machine

Those would be my steps as of now, I wouldn't re-register the datastore without ESRI Support.

Cody

Re: Relational DataStore Validating with Log error

becyr — Fri, 30 May 2025 15:29:42 GMT

Thank you Cody,

I contacted the vendor that helped us deploy both environments for now. Will reach out to Esri help depending on how things go. We are not as comfortable with taking the lead on working with the server.

Re: Relational DataStore Validating with Log error

CodyPatterson — Fri, 30 May 2025 16:24:18 GMT

Hey @becyr

Completely understandable and exactly what I would have done, hopefully they get it figured out! Let us know what happens!

Cody

Re: Relational DataStore Validating with Log error

SarayRodriguez — Thu, 12 Jun 2025 17:47:12 GMT

The first thing I would check is to ensure that your ArcGIS Server Licenses have not expired.

If you're all good in that regard, you can run the updatelicense utility on the ArcGIS Datastore

https://enterprise.arcgis.com/en/data-store/10.9.1/install/windows/data-store-utility-reference.htm#ESRI_SECTION1_3B306C70FBC94A3E95EFCB3448C2B925:~:text=tileCache%20%2D%2Dfrequency%2014-,updatelicense,-This%20utility%20is

Re: Relational DataStore Validating with Log error

becyr — Mon, 16 Jun 2025 19:29:34 GMT

Thank you esri support was able to help us restart the datastore and update the license.

Re: Relational DataStore Validating with Log error

becyr — Mon, 16 Jun 2025 19:29:47 GMT

Thank you Esri support was able to help us restart the datastore and update the license.