topic Re: Server 10.1 Manager Issue in ArcGIS Enterprise Questions

Server 10.1 Manager Issue

JuliaDalton — Thu, 14 Feb 2013 18:41:04 GMT

My manager site will not pull up. I'm trying to create a new site, but I cannot even connect to the manager site. It says internet explorer cannot display webpage. The hostname, etc..is right. Anyone know of anything else I can try to fix it?

Re: Server 10.1 Manager Issue

BubbaHey — Fri, 15 Feb 2013 16:27:30 GMT

This may sound simple, but try clearing the browser cache.

Re: Server 10.1 Manager Issue

ThomasMontefusco — Fri, 15 Feb 2013 16:35:32 GMT

Bubba is right, try that first. If still a problem, check that your hostname does not contain special characters (this can cause problems). This includes spaces, asterisks (*), underscores (_), ampersands (&), etc.

If that's not the problem, start up Task Manager. these processes should be running:

java.exe
javaw.exe
ArcGISServer.exe
rmid.exe
cmd.exe
conhost.exe

If still a problem, try this:

Stop ArcGIS Server Service
Stop ANY arcgis server services that are owned by the "arcgis user" (check Task Manager)
Start ArcGIS Server Service
Try to create site again.

Re: Server 10.1 Manager Issue

VipulBhatia1 — Tue, 19 Feb 2013 17:09:07 GMT

Try the following:

1) In the Windows services panel, stop the ArcGIS Server service.

2) Open the Task Manager and verify that there are no java.exe or rmid.exe processes remaining that are running as the 'Log On As' account that the ArcGIS Server service is assigned.

3) In Windows Explorer, rename your c:\arcgisserver folder. If your configuration store and server directories are in a different location, rename the root directories for those as well.

4) Navigate to C:\Program Files\ArcGIS\Server\framework\etc and delete the config-store-connection.xml and machine-config.xml files if they exist.

5) Restart the ArcGIS Server windows service.

6) Open a new browser session and open Manager.

7) Run through the CreateSite wizard.

Re: Server 10.1 Manager Issue

JustinRodriguez — Thu, 28 Feb 2013 21:28:26 GMT

Hello,
This problem can be caused by a couple of different issues, but the majority of the time it is because of name resolution. I know that you said in an earlier thread that the name was correct, but that does not mean that the ip address that the name resolves to is correct.

First make sure your service is running. If your ArcGIS Server Service isn't running then the issue is different.

Do you have more than one NIC? If so connect to manager with the specific IP for each NIC to see if any of them work. for instance:
http://<IPNIC1>:6080/Arcgis/Manager
http://<IPNIC2>:6080/ArcGIS/Manager

See if any of those work.

If you only have one NIC, go to a notepad, right click and run as admin if you are using vista (2008) or above, select file / open and navigate to:
C:\Windows\System32\drivers\etc\hosts (you may need to change the file type from text to "all files")
add an entry like this:

127.0.0.1 localhost

Save the file and see if that corrects your issue. If there are a lot of entries in your etc/hosts file, comment them out as a test. Only leave the entry above. To comment an entry do the following:
#10.10.10.10 ten.com

Just add the "#" in front of the line.

Oh and I almost forgot. Do all of these tests from the local server.

Please let me know if that works for you. Thank you-

Justin

Re: Server 10.1 Manager Issue

ChrisDistler — Mon, 04 Mar 2013 15:47:21 GMT

Has Service Pack 1 been installed?

Re: Server 10.1 Manager Issue

ChrisDistler — Mon, 04 Mar 2013 15:52:31 GMT

Here is an ESRI patch for SP1 that allows special characters in the username for Server Manager.

Issues Addressed with this Patch

NIM086291 - Unable to log in to ArcGIS Server Manager with accounts that contain non-English characters.
NIM086332 - Unable to log in to ArcGIS Server Manager with usernames that contain a period.

http://support.esri.com/en/downloads/patches-servicepacks/view/productid/66/metaid/1946