topic Re: Slow Reponse of ArcGIS Portal in ArcGIS Enterprise Questions

Slow Reponse of ArcGIS Portal

MatsHardy — Thu, 04 Jan 2018 04:31:31 GMT

I have isntalled a Portal server 10.5.1 and web adaptor (IIS) 10.5.1 in single machine environment. The web adaptor is configured to access the Portal. I have also implemented IWA on Portal.

The porblem is that the performance of Portal is slow after setting up IWA. It takes nearly 2 minutes to open a map application, which has only a basemap layer, a point layer and few buttons e.g. measure distance, filtering. Anyone have ideas? Thanks.

Re: Slow Reponse of ArcGIS Portal

PanagiotisPapadopoulos — Thu, 04 Jan 2018 09:51:12 GMT

try to determine where is the problem

try to access the rest service from web adaptor and see the performance

https://<server name>/<webadaptor name for server>/rest/services

also the same from arcgis server direct

https://<arcgis server name>:6443/arcgis/rest/services

they have the same speed?

Re: Slow Reponse of ArcGIS Portal

MatsHardy — Fri, 05 Jan 2018 03:22:27 GMT

Thanks, I have tried to call the rest API of map services from JS, the speed of map display is normal.

My client has just sent me the request logs of the map app, it seems that the ArcGIS JS API is the problem. It takes long time (> 40s) to load esri.css, ResizeHandle.css, etc.

Re: Slow Reponse of ArcGIS Portal

PanagiotisPapadopoulos — Fri, 05 Jan 2018 09:44:34 GMT

you can try use the JS API from ESRI

Re: Slow Reponse of ArcGIS Portal

MatsHardy — Sat, 06 Jan 2018 17:31:49 GMT

I have found that it only takes 20-30s to open the map app after IWA is removed. There is performance drag after setting up IWA. Are there any ways to improve the performance of IWA? Thanks.

Re: Slow Reponse of ArcGIS Portal

GISSupport3 — Mon, 08 Jan 2018 03:13:14 GMT

Each base map tile requires authentication.

Can have lots of tiles

We have set up an anonymous web adapter to access base maps.

Token authentication MAY help and haven't checked.

Re: Slow Reponse of ArcGIS Portal

MatsHardy — Tue, 09 Jan 2018 04:04:34 GMT

Thanks for your reply, but my client requires authentication on map services. The map app is created by WebAppBuilder, can token authentication be applied to WebAppBuilder?

Besides, the map app loads slowly at first time but faster at later loads.

Re: Slow Reponse of ArcGIS Portal

GISSupport3 — Tue, 09 Jan 2018 04:38:14 GMT

You could (technically) serve basemaps anonymously and all other services via IWA.

I just re-read the thread. May be best to focus on the initial slow JS load time.

Later, faster loads, will be due to caching.

Authentication is set at the Portal / Server setup.

Re: Slow Reponse of ArcGIS Portal

MatsHardy — Wed, 10 Jan 2018 02:20:36 GMT

Thanks. About the slow JS load time, the only debug tool I know is IE developer tool. Are there any tool available for debugging?

Re: Slow Reponse of ArcGIS Portal

GISSupport3 — Wed, 10 Jan 2018 03:01:01 GMT

Hmmm ... very broad question. There can be so many variables.

I would start with Googling <mywebserver> performance monitoring.

Good luck

Re: Slow Reponse of ArcGIS Portal

PanagiotisPapadopoulos — Fri, 10 Dec 2021 20:26:35 GMT

try to use the javascript api from esri directly

<script src="https://js.arcgis.com/3.23/"></script>

what is the result?

Re: Slow Reponse of ArcGIS Portal

MatsHardy — Mon, 15 Jan 2018 01:54:32 GMT

Thanks for your reply, but my map app is created from WebAppBuilder, where I can find source of the app to modify the javascript?

Re: Slow Reponse of ArcGIS Portal

PanagiotisPapadopoulos — Mon, 15 Jan 2018 08:05:05 GMT

download the application created from web app builder.

then open the folder and search file env.js.

the highlighted areas showing where you have to focus.

Re: Slow Reponse of ArcGIS Portal

BillHarvey — Mon, 15 Jan 2018 12:27:33 GMT

Couple of questions:

Are you behind the firewall for everything or are the services exposed externally?
Are Portal and Server federated?
Is it setup as a hosting server?
When you say single server environment, do you mean everything is on the same server? E.G. Portal, ArcGIS Server, and Web Adapter all the same machine?

Re: Slow Reponse of ArcGIS Portal

MatsHardy — Wed, 17 Jan 2018 02:28:22 GMT

Thanks for your reply.

All servers are behind firewall
The ArcGIS Server is federated to Portal
The ArcGIS Server is configured to a hosting server
Portal and ArcGIS Server are on separate machines and there is one web adaptor on each machine. Each adaptor is connected to the ArcGIS component on the machine

Re: Slow Reponse of ArcGIS Portal

MatsHardy — Fri, 26 Jan 2018 06:51:03 GMT

I have modified the arcgis js path and then deployed to IIS, the map app does not work.

Re: Slow Reponse of ArcGIS Portal

MatsHardy — Fri, 26 Jan 2018 07:03:41 GMT

The speeds are nearly the same.

For further investigation, I have switched the log level to debug and found that the messages "Token is not a valid Admin token" and "ARCGIS_PORTAL_TOKEN Authentication, Unable to validate token" are shown repeatedly.

<Msg time="2018-01-25T10:58:43,567" type="DEBUG" code="9999" source="Admin" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">Token is not a valid Admin token. Trying portal token next. Token = JXos1mNKH_DCwIK49Z9muYxwv2CHvJ2cB169OWprM4tTmL5A-qfwxWqQ6zsclx7cCG05KiCJmt3K1A0H3HUBryH2vUvtCdi_hseAbMveRIcvjNj29U805ZJGp3K9c3ewFerpYkoM1yEwf7ieob-nLQ.., referrer = http://www.arcgis.comCould not decrypt token. Token may not be valid.</Msg>
<Msg time="2018-01-25T10:58:43,983" type="DEBUG" code="9999" source="Admin" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">Token is not a valid Admin token. Trying portal token next. Token = JXos1mNKH_DCwIK49Z9muYxwv2CHvJ2cB169OWprM4tTmL5A-qfwxWqQ6zsclx7cCG05KiCJmt3K1A0H3HUBryH2vUvtCdi_hseAbMveRIcvjNj29U805ZJGp3K9c3ewFerpYkoM1yEwf7ieob-nLQ.., referrer = http://www.arcgis.comCould not decrypt token. Token may not be valid.</Msg>
<Msg time="2018-01-25T10:58:44,16" type="DEBUG" code="9999" source="Admin" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">Token is not a valid Admin token. Trying portal token next. Token = JXos1mNKH_DCwIK49Z9muYxwv2CHvJ2cB169OWprM4tTmL5A-qfwxWqQ6zsclx7cCG05KiCJmt3K1A0H3HUBryH2vUvtCdi_hseAbMveRIcvjNj29U805ZJGp3K9c3ewFerpYkoM1yEwf7ieob-nLQ.., referrer = http://www.arcgis.comCould not decrypt token. Token may not be valid.</Msg>
<Msg time="2018-01-25T10:58:44,828" type="DEBUG" code="9999" source="Rest" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">In RServlet</Msg>
<Msg time="2018-01-25T10:58:44,828" type="DEBUG" code="9999" source="Rest" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">In RServlet</Msg>
<Msg time="2018-01-25T10:58:44,828" type="DEBUG" code="9999" source="Rest" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">In AdminSecurityPreHandler</Msg>
<Msg time="2018-01-25T10:58:44,828" type="DEBUG" code="9999" source="Rest" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">In AdminSecurityPreHandler</Msg>
<Msg time="2018-01-25T10:58:44,828" type="DEBUG" code="9999" source="Rest" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">Handler: InfoHandler</Msg>
<Msg time="2018-01-25T10:58:44,828" type="DEBUG" code="9999" source="Rest" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">Handler: InfoHandler</Msg>
<Msg time="2018-01-25T10:58:44,836" type="DEBUG" code="9999" source="Rest" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">Time (ms): 8 (/arcgis/rest/info)</Msg>
<Msg time="2018-01-25T10:58:44,836" type="DEBUG" code="9999" source="Rest" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">Time (ms): 8 (/arcgis/rest/info)</Msg>
<Msg time="2018-01-25T10:58:45,252" type="DEBUG" code="9999" source="Admin" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">Token is not a valid Admin token. Trying portal token next. Token = qU9bXxy8QcxtJuJ_AaBEqJFG8FThWzZt6kXl4lRN_AhE1OnI2Vaz6josWlElGv-MCz4PAhhcvFc2EPb9_2R783HuTYEqzLXPBCPFNqFDEPQBLzoeia2KZ9Cq4d2DgoW4cqDcIc-_Bp3BjiHDw626T0LmqipMn2mwm1ep3TYvrIo., referrer = https://dgiswebdr.fehd.hksarg/arcgis/home/organization.htmlCould not decrypt token. Token may not be valid.</Msg>
<Msg time="2018-01-25T10:58:45,839" type="DEBUG" code="9999" source="Admin" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">Token is not a valid Admin token. Trying portal token next. Token = qU9bXxy8QcxtJuJ_AaBEqJFG8FThWzZt6kXl4lRN_AhE1OnI2Vaz6josWlElGv-MCz4PAhhcvFc2EPb9_2R783HuTYEqzLXPBCPFNqFDEPQBLzoeia2KZ9Cq4d2DgoW4cqDcIc-_Bp3BjiHDw626T0LmqipMn2mwm1ep3TYvrIo., referrer = https://dgiswebdr.fehd.hksarg/arcgis/home/organization.htmlCould not decrypt token. Token may not be valid.</Msg>
<Msg time="2018-01-25T10:58:46,117" type="DEBUG" code="9999" source="Admin" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">Token is not a valid Admin token. Trying portal token next. Token = qU9bXxy8QcxtJuJ_AaBEqJFG8FThWzZt6kXl4lRN_AhE1OnI2Vaz6josWlElGv-MCz4PAhhcvFc2EPb9_2R783HuTYEqzLXPBCPFNqFDEPQBLzoeia2KZ9Cq4d2DgoW4cqDcIc-_Bp3BjiHDw626T0LmqipMn2mwm1ep3TYvrIo., referrer = https://dgiswebdr.fehd.hksarg/arcgis/home/organization.htmlCould not decrypt token. Token may not be valid.</Msg>
<Msg time="2018-01-25T10:58:46,136" type="DEBUG" code="9999" source="Admin" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">findItemsById: 677180c8-3df3-4fe9-be59-5f9c1a97778c</Msg>
<Msg time="2018-01-25T10:58:46,228" type="DEBUG" code="9999" source="Rest" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">In RServlet</Msg>
<Msg time="2018-01-25T10:58:46,228" type="DEBUG" code="9999" source="Rest" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">In RServlet</Msg>
<Msg time="2018-01-25T10:58:46,573" type="DEBUG" code="9999" source="Server" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">ARCGIS_PORTAL_TOKEN Authentication, Unable to validate token com.esri.arcgis.discovery.admin.security.AGSSecurityException: Server machine 'https://DGISWEBDRLRW2K8:7443/arcgis/sharing/rest/community/self' returned an error. 'Invalid token.'</Msg>
<Msg time="2018-01-25T10:58:46,582" type="INFO" code="9029" source="Rest" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="a6c0b1c2-04ff-4b3f-881e-43a6e96aa25e" elapsed="">Request user: a6c0b1c2-04ff-4b3f-881e-43a6e96aa25e, Service: System/PublishingToolsEx/GPServer</Msg>
<Msg time="2018-01-25T10:58:46,583" type="DEBUG" code="9999" source="Rest" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">In AdminSecurityPreHandler</Msg>
<Msg time="2018-01-25T10:58:46,573" type="DEBUG" code="9999" source="Server" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">Request host: xxx.yyy.com</Msg>
<Msg time="2018-01-25T10:58:46,583" type="DEBUG" code="9999" source="Rest" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">In AdminSecurityPreHandler</Msg>
<Msg time="2018-01-25T10:58:46,573" type="DEBUG" code="9999" source="Server" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">Request address: 10.65.90.72</Msg>
<Msg time="2018-01-25T10:58:47,353" type="DEBUG" code="9999" source="Server" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">ARCGIS_PORTAL_TOKEN Authentication, Unable to validate token com.esri.arcgis.discovery.admin.security.AGSSecurityException: Server machine 'https://DGISWEBDRLRW2K8:7443/arcgis/sharing/rest/community/self' returned an error. 'Invalid token.'</Msg>
<Msg time="2018-01-25T10:58:47,355" type="DEBUG" code="9999" source="Server" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">Request host: xxx.yyy.com</Msg>
<Msg time="2018-01-25T10:58:47,356" type="DEBUG" code="9999" source="Server" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">Request address: 10.65.90.72</Msg>
<Msg time="2018-01-25T10:58:47,898" type="DEBUG" code="9999" source="Admin" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">Token is not a valid Admin token. Trying portal token next. Token = z5E-uAFEZV2aRRkGrAYiyajTjiw4zT1u1uutBf4VlsA8pFFu6oGJsb16rvEe919SdpRe4II06rLft7p09l6rOQLrSxNg45HhPEigW7OUxtX50Fj_IiVdwAA8Z5iDU316ojW12YtG01Tu0rDsgC6DhCsNLOfdNERx6GI-EfggPlo., referrer = http://www.esri.com/3EABCB33-5666-431C-AAE0-92CDE6D96FDDToken Expired.</Msg>
<Msg time="2018-01-25T10:58:48,244" type="DEBUG" code="9999" source="Admin" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">Token is not a valid Portal token. Token = z5E-uAFEZV2aRRkGrAYiyajTjiw4zT1u1uutBf4VlsA8pFFu6oGJsb16rvEe919SdpRe4II06rLft7p09l6rOQLrSxNg45HhPEigW7OUxtX50Fj_IiVdwAA8Z5iDU316ojW12YtG01Tu0rDsgC6DhCsNLOfdNERx6GI-EfggPlo., referrer = http://www.esri.com/3EABCB33-5666-431C-AAE0-92CDE6D96FDD</Msg>
<Msg time="2018-01-25T10:58:48,249" type="DEBUG" code="9999" source="Admin" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">java.io.IOException: com.esri.arcgis.discovery.admin.security.InvalidTokenException: com.esri.arcgis.discovery.admin.security.AGSSecurityException: com.esri.arcgis.discovery.admin.security.AGSSecurityException: Server machine 'https://DGISWEBDRLRW2K8:7443/arcgis/sharing/rest/community/self' returned an error. 'Invalid token.'</Msg>
<Msg time="2018-01-25T10:58:48,435" type="DEBUG" code="9999" source="System/PublishingToolsEx.GPServer" process="3192" thread="20" methodName="" machine="xxx.yyy.com" user="" elapsed="">Posting response from worker thread.</Msg>
<Msg time="2018-01-25T10:58:48,449" type="DEBUG" code="9999" source="Rest" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">In RServlet</Msg>
<Msg time="2018-01-25T10:58:48,449" type="DEBUG" code="9999" source="Rest" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">In RServlet</Msg>
<Msg time="2018-01-25T10:58:48,802" type="DEBUG" code="9999" source="Server" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">ARCGIS_PORTAL_TOKEN Authentication, Unable to validate token com.esri.arcgis.discovery.admin.security.AGSSecurityException: Server machine 'https://DGISWEBDRLRW2K8:7443/arcgis/sharing/rest/community/self' returned an error. 'Invalid token.'</Msg>
<Msg time="2018-01-25T10:58:48,808" type="INFO" code="9029" source="Rest" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="a6c0b1c2-04ff-4b3f-881e-43a6e96aa25e" elapsed="">Request user: a6c0b1c2-04ff-4b3f-881e-43a6e96aa25e, Service: System/PublishingToolsEx/GPServer</Msg>
<Msg time="2018-01-25T10:58:48,809" type="DEBUG" code="9999" source="Rest" process="4180" thread="14" methodName="" machine="xxx.yyy.com" user="" elapsed="">In AdminSecurityPreHandler</Msg>

Are there any hints on performance on these messages?

Re: Slow Reponse of ArcGIS Portal

BillHarvey — Thu, 01 Feb 2018 19:23:54 GMT

Sorry for the late response. If you already got around this, could you detail how?

If all of the servers are behind the firewall I would suggest trying authentication with Active Directory/LDAP at the Portal Tier. IWA may not be required if web tier authentication (e.g. outside the firewall) is not required, Portal Tier authentication may be quicker.

See:

Configure your portal to use Windows Active Directory

Use Integrated Windows Authentication with your portal—Portal for ArcGIS (10.5.x) | ArcGIS Enterprise

You have a lot of overhead on a single server as well. May see a bit of a performance if you are using a single machine deployment and it is federated, I assume ArcGIS Server is also on this machine. I would consider adding a server.

If you are hosting Image Server, GeoEvent, and ArcGIS Server on the same box you will also see a performance hit. Better to segregate if possible.

Re: Slow Reponse of ArcGIS Portal

AdamCottrell — Mon, 15 Jun 2020 17:09:37 GMT

Was this ever resolved? If so, what ended up being the issue? I have nearly the same experience except mine works as it should under an admin role but users with "Creator" user level without admin role experience this same slow performance with Web Appbuilder apps. These users do have the needed permissions to access these services. If these same users go straight to the rest endpoint, or even the content items page, they do not experience performance issues. It only happens in Web Appbuilder apps.

Any help would be greatly appreciated!