topic Re: Enterprise Upgrade: Error 1310 in ArcGIS Enterprise Questions

Enterprise Server Upgrade: Error 1310

dsinha — Wed, 19 Mar 2025 14:03:20 GMT

Hello everyone,

We are upgrading our Enterprise installation from 11.2 to 11.4. It is a single-machine install and we are upgrading each component individually.

The portal upgrade completes without any problem. But when we run the server executable, it keeps getting stuck and up pops an error message saying that it cannot write to a file in the Config.Msi folder (see screenshot below).

Needless to say, we are doing this upgrade with full admin privileges on the server machine. We cannot see/find the Config.Msi folder and thus cannot change any read/write permissions for it. We have talked with Esri tech support, but they say that it is a Windows issue.

We are really stuck, having tried to run the upgrade three times in three days, only to get stuck at the same step every time.

I am hoping someone here has run into a similar issue and would have some suggestions for us.

Thanks in advance for your help!

Deb

Re: Enterprise Upgrade: Error 1310

RyanUthoff — Tue, 18 Mar 2025 17:44:19 GMT

That folder is used by Windows Installer during installation processes of software. I believe that that folder is automatically created during the installation process, and then automatically deleted after the installation process. So it makes sense that you are not able to see it.

There are a couple things that I would try next.

Referencing this post the Windows Installer performs the installation in the system context, even if you're logged in as an admin. So you'll need to make sure the directory has full control permissions for either everyone or the system group. Of course, since you can't see that folder, that's going to be difficult to do. So, you'd need to move one step higher, which in your case, is going to be the entire C: drive. So, you might want to check that both the admin account and either everyone or the system group has full control permissions for the C: drive.
Alternatively, (and I'm not sure if this will work), you could manually create the Config.Msi folder and ensure that everyone has full control permissions. That way when Esri starts the installation process, the folder will already exist and already have full permissions. So if it is in fact a permissions issue, that should take care of it, theoretically of course.

Re: Enterprise Upgrade: Error 1310

dsinha — Tue, 18 Mar 2025 18:02:16 GMT

Thanks @RyanUthoff, would try the two suggestions and post the results.

Re: Enterprise Upgrade: Error 1310

dsinha — Wed, 19 Mar 2025 14:02:11 GMT

Hello, our IT team is understandably hesitant to give full control permissions to the entire C: drive.

We tried to create a Config.Msi folder but we receive a message saying that the folder already exists (though still not visible). And we cannot change permissions of a folder that is not visible.

I am starting to believe that the problem is with the Server executable file given that we didn't run into the issue with the Portal or Portal Web Adaptor installation files. Those executables must have used the Config.Msi folder during the installation process too, yet they didn't have any problems writing to the folder.

We have already spent 4 days trying to complete the upgrade, have broken connections to our organization's network drives and our reverse proxy server due to rollbacks every time the process got stuck at the Server installation stage.

Are there any Esri representatives reading these questions and can they confirm if our hunch about the Server executable file is correct? Is there any way I can escalate my case to a level where they can confirm or deny the possibility?
The Server installation file that is currently available for download on the website is ArcGIS_Server_Windows_114_192938. Is it possible to download a older version (for example, 114_192937) and see if it produces the same error message?

Thanks for your help!

Deb.

Re: Enterprise Upgrade: Error 1310

George_Thompson — Wed, 19 Mar 2025 15:32:29 GMT

I just want to ask, do you have both install files (<filename>.exe & <filename>.exe.001) in the same location?

Have you done a checksum on the files you downloaded matches what is in My Esri?

As far as I know, there is NOT a way to download "114_192937". That is not a released version.

Re: Enterprise Upgrade: Error 1310

dsinha — Wed, 19 Mar 2025 15:51:04 GMT

Hello @George_Thompson

Yes, both files are at the same location.

I just ran the checksum on both files and they match.

ArcGIS_Server_Windows_114_192938.exe

f476015d4dd4a66e95b4f3a7df746b1dc507a40977cd43974c98ac692f04b76d (Esri website)
F476015D4DD4A66E95B4F3A7DF746B1DC507A40977CD43974C98AC692F04B76D (Checksum result)

ArcGIS_Server_Windows_114_192938.exe.001

cc1731a804bff7f1a2e8f745f45ac53e3cf1701f62abc35fcfa1779aebd19803 (Esri website)
CC1731A804BFF7F1A2E8F745F45AC53E3CF1701F62ABC35FCFA1779AEBD19803 (Checksum result)

I do not know what the previous version numbers are. I just wanted to know how to access older versions.

Thanks for your assistance.

Deb.

Re: Enterprise Upgrade: Error 1310

George_Thompson — Wed, 19 Mar 2025 15:59:19 GMT

You cannot access "older versions". That is a build number and related to the version that was released (i.e. tested).

For the installed version (11.2) what are you running the account that "runs" the service as?

Are all the ArcGIS Enterprise services using the same account?

I would highly recommend working with Esri technical support on this issue since you have eliminated some of the common items.

Re: Enterprise Upgrade: Error 1310

dsinha — Wed, 19 Mar 2025 17:10:32 GMT

Yes, all the services (Portal, Server and Data Store) are running using the same account.

Re: Enterprise Upgrade: Error 1310

RyanUthoff — Wed, 19 Mar 2025 17:28:01 GMT

Open command prompt as an administrator and type in: icacls "C:\Config.Msi" /T /C /grant administrators:F

Once you do that, you should be able to access the C:\Config.Msi directory in file explorer (note you will still need to type the file path into file explorer and navigate to it that way). I had the same issue, where I couldn't navigate to the folder in File Explorer. It existed, but it said access was denied, even though I have admin privileges. Running that command fixed it for me. My Source.

From there, you can set privileges appropriately. And if you see the .rbf file that Esri is having issues with, you can probably delete it and try installing server again.

Re: Enterprise Upgrade: Error 1310

dsinha — Wed, 19 Mar 2025 20:11:54 GMT

Thanks @RyanUthoff. We will try this.

Re: Enterprise Upgrade: Error 1310

RyanUthoff — Wed, 19 Mar 2025 20:18:02 GMT

No guarantees it will work, but hopefully it'll at least get you into that folder and set the permissions appropriately. If that fixes it, then great. If not, then at least you can rule that out. I'm wondering if that .rbf file already exists, and that the installer just can't overwrite it or something. I'm not sure though, just a thought.

Re: Enterprise Upgrade: Error 1310

dsinha — Fri, 21 Mar 2025 20:34:32 GMT

We tried your suggested solution. We still cannot see the Config.Msi folder but the command did process a bunch of RBF files, EXCEPT the one that is showing up in the error message (see attached screenshot). In fact, the processing stops just before the RBF file in the error message. Very confusing!

We have asked Esri tech support to escalate our case.

Thanks for your help.

Re: Enterprise Upgrade: Error 1310

RyanUthoff — Fri, 21 Mar 2025 20:41:49 GMT

Dang, sorry that didn't work. I think that issue is beyond what I know to be able to help with. I hope that Esri support will be able to figure it out!