topic Re: Print Service Fails in ArcGIS Enterprise Questions

Print Service Fails

mkauth_wardgetz — Wed, 20 Nov 2024 14:19:54 GMT

Our esri default print service and publishes print services are failing to make maps. ESRI provided the following solution. https://support.esri.com/en-us/knowledge-base/arcgis-sever-print-service-crash-when-vmware-12-5-is-in-000034161

The problem resides with the vmware tool. We were at vmware tool version 12.5 and we rolled it back to 12.4.5. This worked. However, the tool has been automatically updating.

There are two other solutions in the link above that are directly related to configuring the vmware tool.

Has anyone else had this problem and succesfully resolved it?

Re: Print Service Fails

TroyBum72 — Mon, 17 Feb 2025 14:58:17 GMT

We had the same issue, didn't discover it until 12/16 or so.

Re: Print Service Fails

mkauth_wardgetz — Mon, 17 Feb 2025 15:10:37 GMT

Troy, In the solution provided by esri we eventually used the second option.

Implement one of the workarounds developed by the owners of VMWare, Broadcom. The workarounds, as described in their knowledge base, include:
- Disable the use of llvmpipe by adding this virtual machine config option to the VM's VMX file: guestinfo.svga.disableLLVMPipe=TRUE
- Set a system environment variable SVGA_ALLOW_LLVMPIPE=0

Re: Print Service Fails

TroyBum72 — Thu, 20 Mar 2025 12:33:44 GMT

We have had some success doing only this: system environment variable SVGA_ALLOW_LLVMPIPE=0

Re: Print Service Fails

MattiasEkström — Fri, 28 Mar 2025 10:39:48 GMT

We had this problem after an update to vmware tool version 12.5, a rollback to 12.4.5 worked.
Now there's a 12.5.1 that should have solved the bug, we updated to 12.5.1 and was able to print at first, but now the priting problems are back.
Does anyone knows if vmware tools 12.5.1 should be working with ArcGIS Enterprise and the printing service?

Re: Print Service Fails

MattiasEkström — Fri, 28 Mar 2025 13:23:09 GMT

We did this:

Disable the use of llvmpipe by adding this virtual machine config option to the VM's VMX file: guestinfo.svga.disableLLVMPipe=TRUE
Set a system environment variable SVGA_ALLOW_LLVMPIPE=0

Which seems to have solved the problem.

Re: Print Service Fails

Jamie_Leitch_CNF — Fri, 28 Mar 2025 15:43:35 GMT

@MattiasEkström We are on 12.5.1 and have experienced this issue as well. Are your print services fully functioning after your changes?

Re: Print Service Fails

MattiasEkström — Mon, 31 Mar 2025 09:46:28 GMT

@Jamie_Leitch_CNF
I haven't done very extensive testing, but what I've tested has worked and I haven't heard from any users who have had problems after the changes yet.

Re: Print Service Fails

Jamie_Leitch_CNF — Mon, 31 Mar 2025 14:30:49 GMT

@MattiasEkström and did you make the changes on just the ArcGIS Server machine, or all machines in the Enterprise deployment?

Re: Print Service Fails

MattiasEkström — Tue, 01 Apr 2025 06:46:01 GMT

@Jamie_Leitch_CNFwe have a single server deployment, so we didn't have to think about that.
But I'd guess it would be just the ArcGIS Server machine that need the changes.

Re: Print Service Fails

Jamie_Leitch_CNF — Tue, 01 Apr 2025 12:16:26 GMT

@MattiasEkström thanks for letting me know. We solved this issue by only updating the Display Adapter driver to version 9.17.9.4 on the Server machine and rebooting. We did not modify the environment variable or the VMX file. Our IT did not want to modify the VMX file, fearing it would corrupt the hypervisor. The issue we have now is whether the Display Adapter driver will be reverted on our next update/patch routine. We will have to watch that.

Re: Print Service Fails

Jamie_Leitch_CNF — Wed, 30 Apr 2025 13:48:38 GMT

We did patches/updates to our development server environment last night, and good news, the display adapter driver was updated to "VMWare SVGA 3D", and my custom print services continue to work properly.