topic Re: Portal User Index out of sync in ArcGIS Enterprise Questions

Portal User Index out of sync

Dan_Brumm — Fri, 10 Jan 2025 21:55:02 GMT

Recently upgraded to 11.4 and our Portal index for users is out of sync. The group and item indexes are fine.

1. Tried rebooting

2. Tried reindexing and reconfiguring

Any ideas?? all suggestions are welcome!!

Dan

Error reindexing 'USER_MODE'. java.lang.RuntimeException: java.lang.Exception: The server at 'https://xyzxyz.xyzxy.NET:7443/arcgis/sharing/rest/config/indexer/reindex' returned an error. Error running reindex operation. ["java.util.concurrent.ExecutionException: java.lang.NullPointerException: Cannot invoke \"com.esri.gw.data.GWUser.getUsername()\" because \"<local4>\" is null"].

Re: Portal User Index out of sync

Dan_Brumm — Fri, 10 Jan 2025 22:00:50 GMT

Re: Portal User Index out of sync

DavidPike — Mon, 13 Jan 2025 20:30:02 GMT

Do the logs (debug) give any more detail. I'd have a look at that GWUser and maybe delete them out if possible.

Re: Portal User Index out of sync

TimSwalin — Tue, 14 Jan 2025 00:19:11 GMT

Running into this issue as well. Recently upgraded to 11.4 and noticed the index difference. Index has our count off by one. Running reindex with user mode does not appear to index anything. Portal log has no information about trying to run the index.

Re: Portal User Index out of sync

TimSwalin — Tue, 14 Jan 2025 00:39:08 GMT

Changed log level to debug. received an error. When deleting it states the index does not exist, when creating it states the index already exists.

Re: Portal User Index out of sync

DanielFox1 — Thu, 23 Jan 2025 14:17:39 GMT

Hi @Dan_Brumm

Before you upgraded did you have the Living Atlas enabled and was your environment upgraded with the Living Atlas disabled or enabled?

Can you try this workflow to see if it works:

Enable Living Atlas on Portal -> Organization -> Settings -> Living Atlas

After enabling Living Atlas on the bottom click the Configure content.

Then check your indexes again and reindex if needed.