topic Re: Cannot download data from dashboard in ArcGIS Enterprise Questions

Cannot download data from dashboard

RachelK — Thu, 16 Jan 2025 20:16:06 GMT

We are using 11.2 and are unable to download data from tables in our dashboards. The enable download option is on for the feature layer, and when we click the little download arrow we see a window that tells us the download has started, but nothing happens. There's no indication in the browser that anything has been downloaded, and there is no .csv in the downloads folder.

Any help is much appreciated!

Re: Cannot download data from dashboard

sxw_eaglegis — Mon, 20 Jan 2025 21:31:39 GMT

Hi RachelK,

Is this a hosted feature layer with the Export Data option enabled? What sort of feature layer is it (geometry/record count)? Does it work for other feature layers?

What you could do is enable the developer tools in your web browser, go to the network tab and then see what queries/messages appear when you click that download button in the dashboard.

Re: Cannot download data from dashboard

RachelK — Tue, 21 Jan 2025 21:06:58 GMT

Yes, the export data option is enabled. It is a point layer with about 215k records. Could it be there are just too many records?

In the developer window, I get a couple of warnings:

[esri.layers.FeatureLayer] Failed to load layer
[request:server]: Unable to find ItemInfo for item

Re: Cannot download data from dashboard

sxw_eaglegis — Wed, 22 Jan 2025 21:36:27 GMT

The size of the layer may have something to do with it, if you open the network tab and click the download button, you'll see something like this:

There's a few requests sent to the layer to create the CSV. If you click on the response tab, it might give you some more info on what the error is, in the above example it successfully created the CSV and returns the resultUrl property with the CSV link, but for you I'd imagine it would have status of error and maybe some other information?

Re: Cannot download data from dashboard

RachelK — Thu, 23 Jan 2025 20:03:54 GMT

It appears to just run forever, with multiple requests. Sadly, the response tab has nothing in it, I guess because nothing's happening...

Re: Cannot download data from dashboard

sxw_eaglegis — Sun, 26 Jan 2025 20:29:04 GMT

ok yeah it just sits on pending, I guess it times out or fails eventually. I think it would be best if you log a support ticket with Esri and they can help to try and find the cause of the issue and log a bug if necessary.

Re: Cannot download data from dashboard

RachelK — Mon, 27 Jan 2025 12:50:59 GMT

Thanks so much for your patience and help with this!