topic Geoprocessing Services and vmWare Software for Virtual Servers in ArcGIS Enterprise Questions

Geoprocessing Services and vmWare Software for Virtual Servers

MichaelVolz — Mon, 06 Jan 2025 19:10:51 GMT

My org has upgraded some enterprise GIS virtual servers to vmWare 12.5.x and now geoprocessing services such as a custom print service no longer work.

Has anyone encountered this issue?

Re: Geoprocessing Services and vmWare Software for Virtual Servers

RedmondWood — Mon, 06 Jan 2025 19:55:32 GMT

We encountered this issue today as well. Currently rolling back to 12.4.5, per Esri's Support post from November.

Re: Geoprocessing Services and vmWare Software for Virtual Servers

MaureenMcFarlane — Tue, 07 Jan 2025 20:13:12 GMT

Yes, we've encountered the same and just finished rolling back to 12.4.5. All print services are now back up and running again.

Re: Geoprocessing Services and vmWare Software for Virtual Servers

MichaelVolz — Wed, 08 Jan 2025 01:00:22 GMT

It seems like the workaround to add an environmental variable is easier than reverting software, as auto updates could update the version again to a problematic version.

As such what is the disadvantage to adding an environmental variable to solve this issue?

Re: Geoprocessing Services and vmWare Software for Virtual Servers

MaureenMcFarlane — Wed, 08 Jan 2025 02:57:26 GMT

Our network team decided that reverting was easier for us instead of the alternative option. It keeps our three server machines closer aligned with how the many other VMs across the company are configured. We have the auto updates disabled for now until a new version with the bug fix comes out.