topic Portal Web Adaptor Configuration Spins in ArcGIS Enterprise Questions

Portal Web Adaptor Configuration Spins

cdevault_pickett — Sun, 05 Jan 2025 18:21:54 GMT

I'm in the middle of upgrading a Portal from 11.2 to 11.4, Portal successfully installs and runs. However after I uninstall the previous web adaptor and install the new web adaptor I get to the configuration page and it never seems to configure and just sits there and spins.

I am using the correct administrator credentials. I have tried various FQDNs of my portal machine (the web adaptor is installed on a separate web server). Using IIS on Windows Server 2016.

machinename.domain.local
https://machinename.domain.local
machinename.domain.local:7443
https://machinename.domain.local:7443

This is the second time I've made it to this point and cannot get any further. There's no errors or anything. Does anyone have any ideas?

Re: Portal Web Adaptor Configuration Spins

AngusHooper1 — Mon, 06 Jan 2025 02:24:52 GMT

Remove your browser from the equation and do it via cmd line.

https://enterprise.arcgis.com/en/web-adaptor/latest/install/iis/configure-arcgis-web-adaptor-server.htm#:~:text=Web%20Adaptor%20settings.-,Configuring%20the%20Web%20Adaptor%20from%20the%20command%20line,-You%20can%20configure

Re: Portal Web Adaptor Configuration Spins

cdevault_pickett — Mon, 06 Jan 2025 03:11:47 GMT

I gave it another shot and it worked. Not sure what happened there, but like my notes said, "Patience is key" as it did take a long time. The server web adaptor took 2 seconds...

Re: Portal Web Adaptor Configuration Spins

RyanUthoff — Mon, 06 Jan 2025 14:21:58 GMT

The Portal web adaptor configuration has always taken much longer than the server web adaptor for me. One thing I noticed is that when it is configuring, the antivirus program in task manager spikes up in CPU/RAM usage. And when antivirus is disabled, the configuration is much faster. Other people have recommended to disable antivirus during upgrades and that it will help it go faster.