topic webgisdr utuility fails to backup ArcGIS Server - com.amazonaws.http.apache.utils.ApacheUtils - NoSuchMethodException was thrown when disabling normal in ArcGIS Enterprise Questions

webgisdr utuility fails to backup ArcGIS Server - com.amazonaws.http.apache.utils.ApacheUtils - NoSuchMethodException was thrown when disabling normal

DrewDowling — Fri, 29 Nov 2024 19:23:57 GMT

On ArcGIS Entrerprise 10.9.1, our webgisDR job just started failing last week. No changes were made on our part. the log records this error. No Windows updates have been installed since the last successful run of the utility.

2024-11-29 11:11:48 WARN [main] com.amazonaws.http.apache.utils.ApacheUtils - NoSuchMethodException was thrown when disabling normalizeUri. This indicates you are using an old version (< 4.5.8) of Apache http client. It is recommended to use http client version >= 4.5.9 to avoid the breaking change introduced in apache client 4.5.7 and the latency in exception handling. See https://github.com/aws/aws-sdk-java/issues/1919 for more information 2024-11-29 11:12:03 ERROR [pool-1-thread-3] com.esri.arcgis.webgis.component.service.impl.ServerDRService - Failed to back up the ArcGIS Server: Url: https://landbase.sangis.org/maps. 2024-11-29 11:12:03 ERROR [pool-1-thread-3] com.esri.arcgis.webgis.component.service.impl.ServerDRService - {"code":500,"messages":["Export operation failed. null"],"status":"error"}

The portal and datastore parts still work.

ArcGIS Enterprise is fully patched.

Re: webgisdr utuility fails to backup ArcGIS Server - com.amazonaws.http.apache.utils.ApacheUtils - NoSuchMethodException was thrown when disabling no

TimoT — Wed, 25 Dec 2024 15:01:38 GMT

Disregarding the AWS related warning, I have seen and resolved this type of issue before. This issue can occur when there are old jobs in the ArcGIS Server jobs directory.

Resolution is to delete any inactive jobs on the affected ArcGIS Server at config-store\system\jobs (confirm your configured directory in ArcGIS Server Manager). Restart of ArcGIS Server service may be required.

Re: webgisdr utuility fails to backup ArcGIS Server - com.amazonaws.http.apache.utils.ApacheUtils - NoSuchMethodException was thrown when disabling no

DrewDowling — Wed, 04 Dec 2024 16:55:41 GMT

Thanks @TimoT . That was it.

I've had this same problem in the past but with a totally different error. Maybe this new error is due to migrating to a new release.