Issue: Pop-ups Disabled After Publishing Referenced Map Services

anbinh — Sun, 13 Oct 2024 23:20:11 GMT

Hi Community,

We have successfully published referenced Map Services from ArcGIS Pro (3.3.1) to our ArcGIS Enterprise (11.3) in Azure environment. In ArcGIS Pro, pop-ups were enabled, but the pop-ups are disabled when viewing the published map service in Portal. We have tested publishing few map services, the behavior is consistent within our environment.

As a comparison, when we exported the same data to a local FGDB and published as a hosted feature service, the pop-ups still remain enabled. The publishing process only took 51 seconds, while the EGDB referenced map service would take 8 minutes to publish.

Has anyone experienced this? Appreciate any tips for troubleshooting why the pop-up settings aren't carrying over during the publishing process, despite being configured correctly in Pro.

Re: Issue: Pop-ups Disabled After Publishing Referenced Map Services

anbinh — Wed, 16 Oct 2024 23:07:51 GMT

We have found out that this is a defect in 11.3 that Portal Directory has to be enabled to let pop-ups enabled by default when publishing map services. We have reported this as a BUG to Esri.

topic Re: Issue: Pop-ups Disabled After Publishing Referenced Map Services in ArcGIS Enterprise Questions

Issue: Pop-ups Disabled After Publishing Referenced Map Services

Re: Issue: Pop-ups Disabled After Publishing Referenced Map Services