topic Re: ArcGIS Server Not Logging Statistics in ArcGIS Enterprise Questions

ArcGIS Server Not Logging Statistics

mpboyle — Wed, 04 Sep 2024 13:39:47 GMT

We have two production ArcGIS Server machines. They are both running 11.2 and have the same patches applied. One of them has stopped logging statistics, it shows 0 requests for the past month or so.

We ran the Configure ArcGIS Server Account tool on the problem server and verified the account running ArcGIS Server has full control permissions on the folder containing the statistics files (...arcgisserver\directories\arcgissystem\statistics)

Any ideas on why this is, or how to get statistics to be collected again...?

Re: ArcGIS Server Not Logging Statistics

Dan_Brumm — Thu, 05 Sep 2024 13:21:50 GMT

Is it possible that your server is stopped? You could check its status in the server admin

Re: ArcGIS Server Not Logging Statistics

mpboyle — Thu, 05 Sep 2024 13:36:07 GMT

ArcGIS Server Windows service is running, and we have no issues consuming services or hitting the REST page.

Re: ArcGIS Server Not Logging Statistics

mpboyle — Mon, 23 Sep 2024 15:15:20 GMT

It seems that the Crowdstrike event on 7/19/2024 corrupted some of the Server files. Working with Esri support, they provided a repair tool which removed and/or reset a handful of files. After the repair tool was ran, statistics were once again being collected by the Server.