topic Re: Collaboration time out in ArcGIS Enterprise Questions

Collaboration time out

TL2 — Mon, 12 Aug 2024 18:14:03 GMT

I have multiple workspaces that are timing out. I have created new workspaces in my collaboration and they too time out once adding a FC.

The request to import replication package on the portal with id 'b33b17fa-348e-4540-b3fb-18af8928fedc' timed out. The job '05a73d26b7e04ccfad215cf7079fd6f4' on portal 'https://mmmm.maps.arcgis.com' timed out.

Anyone else experiencing this?

Re: Collaboration time out

valenj88 — Mon, 12 Aug 2024 18:55:28 GMT

I've been seeing these timeouts across multiple (but not all) of my workspaces. ESRI Health Status is showing hosted services is all operational but I'm thinking they are having an issue - this all started happening on Friday for me and has happened on every attempted sync since.

Re: Collaboration time out

TL2 — Mon, 12 Aug 2024 19:47:02 GMT

Are your services hosted on https://services7.arcgis.com?

Re: Collaboration time out

valenj88 — Mon, 12 Aug 2024 20:39:25 GMT

We're on cluster 5.

Re: Collaboration time out

valenj88 — Mon, 12 Aug 2024 22:05:16 GMT

@TL2 I started a case with ESRI. We'll see if that helps because you're not getting a response here. Also I have tried to remove/readd layers from the groups to no avail. Going to try a full rebuild next.

Re: Collaboration time out

TL2 — Mon, 12 Aug 2024 22:54:54 GMT

I did as well. My esri tech said she was able to see orphaned replication packages in her AGO account starting 8/9 like us.

Re: Collaboration time out

valenj88 — Mon, 12 Aug 2024 23:03:49 GMT

Yeah I deleted mine in hopes that doing so would help move things along but it didn't help. Well guess it's likely not us. Still strange that it's happening to only certain workspaces and not others.

Re: Collaboration time out

DavidColey — Tue, 13 Aug 2024 14:06:03 GMT

Yes this began happening to me as well on Saturday night for all of my 'by-reference' collaborations, where agol is our host and portal at 11.3 is the guest that sends content to agol 'by-reference'. We've been dealing with TS Debby and so haven't had a chance to dig into this yet

I am not running any 'as-copies' collaborations, so for us, the cluster should not matter, but we are on services3.

Yes, as before, after a collaboration fail, the replication packages are left behind. In my case, I have 8 thus far.

In the past, I too would remove the packages and allow the replications to run again by schedule - but this time this is not working, they are failing again.

My only option now is to delete and recreate the collaborations, but that does not come without risk - the primary one being if the new collaboration does not work, I will have to remove the reference layers from the agol group and try and have the collaboration re-send the portal hosted layer references. And although the layer ids should stay the same, you never know how.

I would tag you guys but the '@' doesn't seem to be working at the moment either.

Re: Collaboration time out

KatherineStaley — Tue, 13 Aug 2024 15:34:01 GMT

Our collaboration sync started timing out on 08/09/2024. It finally fails after trying to sync after 4 hours.

Re: Collaboration time out

DavidColey — Tue, 13 Aug 2024 16:15:46 GMT

Yeah, mine time out after like 2 hours. The good news is is that I deleted one of my collaborations, leaving the content in place in my receiving agol host. I re-created the 'by-reference' collaboration, with the same existing groups on both sides, then did the 'accept invitation' in portal, the 'accept response' in agol, then joined the workspace.

I set a new sync time a few minutes ago and the sync was successful.

@TL2

@valenj88

Re: Collaboration time out

valenj88 — Tue, 13 Aug 2024 18:18:48 GMT

@DavidColey @TL2 @KatherineStaley

Just received word that this has been escalated to the appropriate teams and logged as a defect.

BUG-000169932

No timeframe was given.

Re: Collaboration time out

MichaelJenkins — Tue, 13 Aug 2024 18:41:14 GMT

I'm having a timeout issue on a collaboration by reference as well. Where do I look for the orphaned packages?

Re: Collaboration time out

KatherineStaley — Tue, 13 Aug 2024 18:51:33 GMT

You should see a .cprk replication package in the Content of ArcGIS Online.

Re: Collaboration time out

KatherineStaley — Tue, 13 Aug 2024 18:52:07 GMT

You should see a .crpk Replication Package in the Content page of ArcGIS Online.

Re: Collaboration time out

DavidColey — Tue, 13 Aug 2024 18:53:59 GMT

Guess I spoke too soon. The collaboration I tested above only contained an old web app builder app in the group.

I'm now trying to sync a collab/workspace/group that contains my portal hosted feature layers (sending by reference to our agol host) and it is timing out. It's been 'In Progress' for like 20 minutes now.

Not too sure what to do now, except wait for esri to fix their problems.

Re: Collaboration time out

MichaelJenkins — Tue, 13 Aug 2024 18:57:32 GMT

OK, I see them now. They are even labelled "replication package" -- handy! For anyone else looking for these, they end up in the root folder of the owner of the workspace (group) that is part of the collaboration.

Thank you!

Re: Collaboration time out

DavidColey — Tue, 13 Aug 2024 19:03:37 GMT

Wow, Ok thanks @valenj88 . I would have expected any defect with the collaborations to have shown itself back in June, after the last ArcGIS Online update.

Instead, it shows up sometime last week, probably August 9? I'm guessing a bit on the date as I've been using the python API to pause and resume syncs so that they run weekly (as opposed to daily).

Something happened with the AGOL hosts or something. Lots of things have been flaky for a few weeks now.

Re: Collaboration time out

LisaDong — Tue, 13 Aug 2024 19:06:49 GMT

@valenj88 @DavidColey @KatherineStaley @MichaelJenkins

If anyone is encountering this issue, please log a case with Technical Support.

Re: Collaboration time out

DavidColey — Tue, 13 Aug 2024 19:34:23 GMT

Ok @LisaDong I filed a support case as an ArcGIS Online issue. Case number is 03698316. I added the BUG-000169932 to the support request, and am asking support to review what has been posted here thus far.

@valenj88 @MichaelJenkins @KatherineStaley @TL2

Re: Collaboration time out

LisaDong — Tue, 13 Aug 2024 19:49:39 GMT

@DavidColey That's perfect! Thank you David~