topic Re: ArcGIS Server Upgrade Problem in ArcGIS Enterprise Questions

ArcGIS Server Upgrade Problem

BenClark — Fri, 12 Jul 2024 13:05:15 GMT

Hi all,

I'm going through the process of upgrading our test environment from 10.9.1 to 11.3 and have run into an issue with the Server component. Initial installation goes fine, as does authorization, etc., but once the install steps wrap up and the web browser opens, the final Server configuration page doesn't load (see the attached image). I've tried running the installation a few times, but I keep getting hung up at this stage. For additional context the Portal upgrade went off without a hitch. I've also made sure that the Windows service for ArcGIS Server is up and running. Anyone have any other ideas?

Thank you,

Ben

Re: ArcGIS Server Upgrade Problem

George_Thompson — Fri, 12 Jul 2024 13:06:37 GMT

Have you tried clearing your browser cache and tried?

Can you put the full name of the machine instead of "localhost"?

Re: ArcGIS Server Upgrade Problem

BenClark — Fri, 12 Jul 2024 13:10:31 GMT

Good morning George,

Yeah, tried that too; no dice. 😞

Edit: Tried using a different browser too, to now avail.

Re: ArcGIS Server Upgrade Problem

RyanUthoff — Fri, 12 Jul 2024 13:24:48 GMT

Anything in the ArcGIS Server logs? Since you can't access Server Manager, you'd have to access the logs directly here: c:\arcgisserver\logs

Also it might be worth checking out Event Viewer. That's how I found out that our firewall was blocking ArcGIS Monitor.

Re: ArcGIS Server Upgrade Problem

BenClark — Fri, 12 Jul 2024 13:33:45 GMT

Interesting question, Ryan. I looked in Event Viewer and did find something going on with ArcGIS Server under the Security logs. Did your issues resemble the attached image?

Re: ArcGIS Server Upgrade Problem

CodyPatterson — Fri, 12 Jul 2024 13:54:30 GMT

Hey @BenClark

Interjecting here since I've seen this same issue, I would test with the firewall temporarily disabled, I had found that my firewall had a port that flipped in the time during the update, when correcting it everything worked out, but I didn't know until I temporarily disabled my FW.

Cody

Re: ArcGIS Server Upgrade Problem

RyanUthoff — Fri, 12 Jul 2024 13:54:58 GMT

That's a different error than the one I had (maybe because we were using something other than Windows Firewall). But that sounds exactly like what could be causing the issue. It's saying Windows Firewall blocked the ArcGIS Server exe, which explains why you're getting a refused connection error in the web browser.

I'm not 100% sure on how to modify the Windows firewall to whitelist it, but that's something I'd look into.

Re: ArcGIS Server Upgrade Problem

NicolasGIS — Mon, 15 Jul 2024 11:31:14 GMT

Hi,

Faced the same issue described here:

https://community.esri.com/t5/arcgis-enterprise-questions/can-t-install-arcgis-server-11-3-and-arcgis/m-p/1496804

Could you please check if you have anything interesting the installation log:
"C:\Program Files\Arcgis\Server\framework\support" ?

If you see a Java error that looks like mine, CPU might be the issue.

But of course I did not have firewall issues in the event viewer. So it's unlikely you are facing the same issue but mentionning here just in case as the symptom is the same (ie: "Connexion refused" after successfull installation.)

Re: ArcGIS Server Upgrade Problem

ArchitSrivastava — Tue, 16 Jul 2024 06:15:24 GMT

Hello @BenClark ,

A good place to start to fix this would be add windows firewall exceptions for the following exes and ports :

Adding an exception : https://youtu.be/2AcqibSJ8ng?si=etakPzh0vcmh9p93&t=47

Programs:

%ProgramFiles%\ArcGIS\Server\framework\etc\service\bin\ArcGISServer.exe
%ProgramFiles%\ArcGIS\Server\framework\runtime\ArcGIS\bin\ArcSOC.exe
%ProgramFiles%\ArcGIS\Server\framework\runtime\jre\bin\rmid.exe
%ProgramFiles%\ArcGIS\Server\framework\runtime\jre\bin\javaw.exe

Ports :

https://enterprise.arcgis.com/en/server/latest/install/windows/ports-used-by-arcgis-server.htm

Directories:

\arcgisserver\directories\arcgiscache\
\arcgisserver\directories\arcgisjobs\
\arcgisserver\directories\arcgisoutput\
\arcgisserver\directories\arcgissystem \
\arcgisserver\config-store\

A documentation which helps me a lot in these scenarios is "ArcGIS Antivirus Guidance " (It's a bit old but the logic remains the same)

Hope it helps!

Re: ArcGIS Server Upgrade Problem

vipulsoni — Wed, 31 Jul 2024 08:35:49 GMT

Hi ,

I would suggest you to check the logs at - C:\Program Files\ArcGIS\Server\framework\runtime\tomcat\logs.

There are cases were the internal signed ssl doesnt work with tomcat as intended and the web page for post upgrade doesnt load.

Re: ArcGIS Server Upgrade Problem

Tim_Shapiro — Wed, 18 Jun 2025 03:56:23 GMT

what will that issue look like in the logs? and what is the solution if that is the issue?

Re: ArcGIS Server Upgrade Problem

LavanyaVasudevanNES — Wed, 03 Sep 2025 21:50:16 GMT

I am also running into the same issue. I upgraded from 10.9.1 to 11.3 and now ArcGIS Server Web adaptor Manager url returns: Administrative access is disabled. Please contact your system administrator to enable it. When I used the FQDN:6443/arcgis/manager, it returns with This site can't be reached. arcgisserver.*.local refused to connect. The logfile shows: Upgrade step 1 of 2 : Failed. Enable SSL Failed.

Everything until then worked and portal at 11.3 installed without any problems. Anyone have any suggestions? All the folders have the service account permissions, license file is updated, firewall is disabled. Host file is enabled and set to point to the portal machine because we had to do a 10.9.1 webgisdr export, import to new machine. Upgrade is failing on the new environment.