topic Re: Arcgis Server crashes in ArcGIS Enterprise Questions

Arcgis Server crashes

tadaskiškėnas — Tue, 25 Jun 2024 11:43:39 GMT

hello.

we have crashing arcgis server, we restarted it and its works. but i would like understand why.

windows logs does not provide much info:

Faulting application name: ArcSOC.exe, version: 12.6.0.24234, time stamp: 0x5ee81bca
Faulting module name: DBGHELP.DLL, version: 6.12.2.633, time stamp: 0x4b673670
Exception code: 0xc0000005
Fault offset: 0x000000000002546f
Faulting process id: 0x96a4
Faulting application start time: 0x01dac4e72dcd6713
Faulting application path: C:\Program Files\ArcGIS\Server\framework\runtime\ArcGIS\bin\ArcSOC.exe
Faulting module path: C:\Program Files\ArcGIS\Server\framework\runtime\ArcGIS\bin\DBGHELP.DLL
Report Id: 0557ef0e-cdbc-452f-a66e-ff5b49468f0f
Faulting package full name:
Faulting package-relative application ID:

is there any argis server logs for more information?

thanks.

Re: Arcgis Server crashes

David_Brooks — Tue, 25 Jun 2024 14:19:24 GMT

@tadaskiškėnas ArcSOCs are the map service instances that run on the server. So either one individual service threw a wobbly and potentially bottlenecked your server, or the EXE that generates the new ArcSOC instances crashed.

Either way, you can triangulate activity on your portal if you have FINE logs enabled, and you query the logs for the few minutes leading up the the crash

Re: Arcgis Server crashes

abdelsalmelmoursi — Wed, 26 Jun 2024 11:09:29 GMT

there are two ways

1- go to arcgis server manager open logs then make a query to get the logs as attached screenshot

2- check where the acrgis server installed you will find the logs will looks like that<<C:\arcgisserver\logs\your machine name\server>>

Re: Arcgis Server crashes

tadaskiškėnas — Tue, 02 Jul 2024 10:24:22 GMT

thanks a lot, guys.

but it didn't helped a more: in logs i see only "The Web Server was found to be stopped when it should have been started. Restarting it" but why it happpens - god knows. ArcGIS server even not crashed (there is no events in windows logs, and Server service also running.
so u think, "Fine" option in logging could provide more info?

Re: Arcgis Server crashes

Jin-taeKim — Wed, 03 Jul 2024 02:09:12 GMT

@tadaskiškėnas

How about aligning the source with the Server Framework in the server manager's log and checking it? ArcSOC is an instance of a service, and if this is a problem, there are various causes.
For example, a small java heap size for a particular service might be the cause, or there might be too many ArcSOCs that caused the system to crash.

1. Server Manager > Logs > Log Filter : Debug, Source : Server Framework > Query

2. ArcSOC count check
cmd > tasklist | find /I /C "Arcsoc.exe"

3. GIS Server Version