topic Re: Experience Builder on 11.1, Items not being available - CONT_122 error in ArcGIS Enterprise Questions

Experience Builder on 11.1, Items not being available - CONT_122 error

Scott_Tansley — Tue, 28 May 2024 19:30:23 GMT

This is more of a warning and hopefully something that will help than a question.

I've recently had two clients have the same issue appear when using the embedded Experience Builder in ArcGIS Enterprise 11.1. One client is fully patched, the other is missing the latest Sites and sharing patches.

In both case trying to look at the item in Portal leads to the spinning blue symbol and no load of any item metadata. If you try and open it from the EXB editor then you will see a message saying, "Sorry, you do not have permissions to access this application" - even though you own it.

If you try to access the item using AGO assistant then you will see:

{

"error": {

"code": 500,

"messagecode": "CONT_0122",

"message": "Unable to find ItemInfo for item 'guid'",

"details": []

}

If you use Developer Tools in your browser, or fiddler you will see the same responses there when it makes a request to the iteminfo during the load of your item or EXB app.

After some investigation it was found that during the 'save' of the EXB item, the iteminfo.xml on disk was becoming corrupted. In one client the closing brackets were correct, but there was a:

addition to the very end of the XML. In the other client, the XML was corrupted in a different place. Towards the end of the xml it should look like:

</ESRI_ItemInformation>

instead that clients file looked like:

<url>URL TO EXB APP</url>adbasdhjasdhjh</url>

</ESRI_ItemInformation>

where the red text invalidated the XML.

The remedy was to copy and paste the iteminfo.xml file somewhere safe, and then copy the xml to a tool like:

https://www.xmlvalidation.com/index.php?id=1&L=0

this highlights the issues at hand and allows you to tidy it up.

The updated XML was copied back to the original item info file, which remedied the issue.

You can find the iteminfo.xml file here (typically):

C:\arcgisportal\content\items\guid\esriinfo\

I hope this helps someone else, certainly it's helped two clients recently.

EDIT 29/05/24. Last week I had a similar issue to this. The XML was fine. I looked at the PBG file in a text editor and there was a status of changed. I took a backup of the PBF file and deleted the original. Within minutes it was recreated and the EXB app item started working.

Re: Experience Builder on 11.1, Items not being available - CONT_122 error

berniejconnors — Wed, 17 Jan 2024 11:31:42 GMT

Excellent work Scott discovering the corrupted xml errors in the item info. This is great info to have on the community forum.

Bernie.

Re: Experience Builder on 11.1, Items not being available - CONT_122 error

StefanUseldinger — Tue, 28 May 2024 06:55:01 GMT

You saved my day. I created a Survey123 in Portal 11.2 and had a corrupted Portal Item XML in my config store two times in one week after saving my survey.

Portal HA; Portal Config Store on a separate VM

Re: Experience Builder on 11.1, Items not being available - CONT_122 error

Jianxia — Tue, 28 May 2024 19:20:45 GMT

@Scott_Tansley , this is more likely a portal backend issue.

Re: Experience Builder on 11.1, Items not being available - CONT_122 error

Scott_Tansley — Tue, 28 May 2024 19:28:05 GMT

Thanks. Yes I wondered that. The main client that is affected has a base deployment on a single azure instance with premium disk. It’s production but in very early stages. So no load. They’re my only client using EXB in anger.

former colleagues from Esri UK are discussing similar circumstances with me. None of us can see any settings that would affect the backend.

even though this has been raised as a support ticket there is no observed traction from Esri.

Re: Experience Builder on 11.1, Items not being available - CONT_122 error

Jianxia — Tue, 28 May 2024 20:14:11 GMT

Thanks @Scott_Tansley . Could you share the case number (support ticket).

Re: Experience Builder on 11.1, Items not being available - CONT_122 error

Scott_Tansley — Tue, 28 May 2024 21:14:37 GMT

Thank you for taking an interest in this, I value your input. The case number is: Esri Case #03555992

Re: Experience Builder on 11.1, Items not being available - CONT_122 error

StefanUseldinger — Wed, 29 May 2024 05:53:11 GMT

This is how my corrupted XML looked like after saving my Survey123:

<?xml version="1.0" encoding="UTF-8" standalone="no"?><ESRI_ItemInformation Culture="en-us"><title>TEST </title><type>Form</type><typekeywords><typekeyword>Form</typekeyword><typekeyword>Survey123</typekeyword><typekeyword>Survey123 Hub</typekeyword><typekeyword>xForm</typekeyword></typekeywords><tags><tag>Survey123</tag></tags><thumbnail>thumbnail/image01.png</thumbnail><properties>{"versionInfo":{"created":{"build":"3.19.246","timestamp":1716536319562,"env":"prod"},"saved":{"build":"3.19.246","timestamp":1716790220628,"env":"prod"},"published":{"build":"3.19.246","timestamp":1716876293417,"env":"prod"}},"websiteVersion":"3.19","isVersionLocked":true}</properties></ESRI_ItemInformation>properties></ESRI_ItemInformation>

This is how it should have looked like:

Re: Experience Builder on 11.1, Items not being available - CONT_122 error

Jianxia — Tue, 04 Jun 2024 18:33:51 GMT

@Scott_Tansley , this case has been closed as the customer says the issue no longer occurs to them.

Re: Experience Builder on 11.1, Items not being available - CONT_122 error

DougYurek — Wed, 26 Jun 2024 13:59:12 GMT

This has happened to us twice now, that I know, and both times with the same user (we have a lot of users).

We are on 11.1 on-premises. Thanks for the solution to resolving this!

Re: Experience Builder on 11.1, Items not being available - CONT_122 error

StefanUseldinger — Thu, 27 Jun 2024 05:50:39 GMT

I opened an Esri case, but since the error only occurs sporadically and cannot be clearly reproduced by Esri, it was closed 😞

Does the error occur permanently for you?

Re: Experience Builder on 11.1, Items not being available - CONT_122 error

Richard_Purkis — Thu, 27 Jun 2024 15:25:29 GMT

For all users experiencing this issue, Esri are investigating this internally but have at the moment not been able to reproduce this behaviour. I am therefore unable to provide a BUG number to keep track of.

If any of you have readily reproduced the issue please share the steps with me either directly, or @ mention me on this thread.

If the application isn't able to be fixed via the solutions above then there is no harm in raising a case with technical support. I will update this post when I have any updates.

Thanks

Re: Experience Builder on 11.1, Items not being available - CONT_122 error

DougYurek — Tue, 02 Jul 2024 21:38:47 GMT

I also opened a premium support ticket and received basically the same outcome. We can't reproduce it but we're able to fix the issue. No root cause identified.

Some Notes:

I had to fix the XML file & delete the .pbf file before I could open the portal item again, but it fixed it w/o a portal restart.
In both instances of this error happening, the XML file had different 'bad syntax'
- One contained n>
- and the other contained mation>

Here is a copy of text from one of the corrupted XML files. You can see how the text "mation>" was appended to the end of the file. The other item that was corrupted, had the text "n>" at the end. It's almost like the tag </ESRI_ItemInformation> is getting cut off at a random spot at the end.

Here is what one of the XML files looked like (see the bad syntax at the end)

<?xml version="1.0" encoding="UTF-8" standalone="no"?>

<ESRI_ItemInformation Culture="en-us">

<title>Untitled experience 1</title>

<type>Web Experience</type>

<typekeyword>EXB Experience</typekeyword>

<typekeyword>JavaScript</typekeyword>

<typekeyword>Ready To Use</typekeyword>

<typekeyword>status: Draft</typekeyword>

<typekeyword>version:1.10.0</typekeyword>

<typekeyword>Web Application</typekeyword>

<typekeyword>Web Experience</typekeyword>

<typekeyword>Web Mapping Application</typekeyword>

</typekeywords>

</ESRI_ItemInformation>mation>

We suspect there could have been a connectivity issue while the user was saving the project, which might have corrupted the XML. Hard to nail down, but we have a lot of users and it's now happened to the same user twice (and that's all) who does work out of a field office. I'll chime in if I find out anything else.

Re: Experience Builder on 11.1, Items not being available - CONT_122 error

StefanUseldinger — Wed, 03 Jul 2024 05:47:59 GMT

I've had the error twice so far when saving a story map. After that, I created 71 more story maps and saved each one at least 10 times with different users. The problem didn't appear again after that.
I'm fairly sure that I had the problem once 1-2 years ago. But I didn't react correctly and repaired the XML, but instead deleted the portal item.